Customer Service Supervisor (OE)

Autopacific Group; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Staff discounts

Paid parental leave

Training & development programs

Job summary

Autopacific Group is seeking a Customer Service and Sales Support Supervisor to lead the customer service team across the OE portfolio in Australia. You will drive strong customer relationships, coach staff, and collaborate with cross-functional teams to raise service standards and support sales objectives.

The role focuses on building a proactive, solution-oriented team, improving processes, and delivering exceptional customer experiences while engaging with internal stakeholders to drive

Qualifications

• Background in a similar customer/sales support manager role with Automotive Aftermarket Retail advantageous.
• Working knowledge of OE automotive or spare parts industry.
• Proficient in MS Office; Pronto knowledge advantageous.
• Demonstrated aptitude to understand and convey technical information clearly.

Responsibilities

• People Management - actively manage, coach and lead the customer service team to deliver quality customer experience and achieve KPI’s.
• Customer Care/Support – provide front-line support and continually develop knowledge of products, price lists and services.
• Operational efficiency – identify and implement procedures that improve operational efficiency and support service expectations.

Skills

Leadership

Customer service

Automotive aftermarkets

OE/parts knowledge

MS Office

Tools

Pronto

MS Office

Job description

Proactive and professional, we are looking for a Customer Service and Sales Support Supervisor who will play a pivotal role in supporting the sales process and enhancing the customer experience across the OE customer portfolio.

A natural leader with a common-sense approach, you are passionate about building a strong, customer-focused team that keeps raising the standards in delivering excellent customer service. Highly visible and influential across our business, you understand that managing customer relationships and internal stakeholders is paramount, not just a peripheral task but a central component that will drive successful outcomes for the team, business and customers but also creates an environment where challenges are met with solutions.

Working closely with teams cross-functionally across Australia and NZ, you will utilise your strong understanding of the manufacturing process, organisational skills and technical expertise, to drive improvements and efficiencies that support business strategy.

• People Management - actively manage, coach and lead the customer service team to deliver quality customer experience and achieve KPI’s and business strategy objectives
• Customer Care/Support – provide font-line support and continually develop knowledge of products, price lists and services
• Operational efficiency – identify and implement procedures that improve operational efficiency and support service expectations

Your proven ability to foster a positive and safe working environment will ensure a seamless customer and team experience.

What we are looking for

You take pride in providing a great customer experience and recognise the value in developing strong relationships. Approachable and hands-on you understand the intricacies of building process, and having the team play a part in moving the business and customers forward.

What will you bring?

• Demonstrated background in a similar customer/sales support manager role with Automotive Aftermarket Retail advantageous
• Working knowledge of OE automotive or spare parts industry
• Solid leadership abilities with a track record of developing, building and mentoring a team along with working on multiple projects
• Demonstrated aptitude to understand and convey technical information in a simple manner
• Proficient in MS Office suite (Word/Excel), working knowledge of Pronto would be advantageous
• Customer-centric with a solution focus approach
• Natural curiosity, a sense of humour, and a proactive approach

What’s in it for you?

• Work with an industry leader and subsidiary of ASX listed Amotiv Limited, one of Australia’s leading conglomerates of automotive aftermarket product brands
• Competitive salary and employee benefits including staff discounts, paid parental leave
• Progressive training opportunities, structured leadership & development programs
• A chance to work across a group of businesses that are at the forefront of their industry and technology
• Open and collaborative culture and management style with strong team environment
• A people first culture with a focus on wellness