Customer Service Specialist - Permanent

Hunter Douglas Australia; Sydney; Hybrid; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Hybrid work after training

Birthday leave

Monthly office celebrations

Employee discounts

Career development

Job summary

Hunter Douglas Australia is seeking a Customer Service Specialist to be the first point of contact for our dealer network. You will work with Sales, Operations and Manufacturing to manage enquiries, provide product support and coordinate orders from placement to delivery.

Join a globally trusted premium brand with a supportive team culture. The role offers hybrid working arrangements, with one day from home after training, and opportunities for learning and career development.

Qualifications

• Experience in customer service, order management or similar role.
• Confident communicator who enjoys building relationships.
• Highly organised with attention to detail and ability to manage priorities.

Responsibilities

• Provide exceptional customer support via phone and email to dealer network.
• Deliver accurate product information and recommendations.
• Manage customer enquiries relating to orders, warranties, returns and parts.
• Process and monitor customer orders, including urgent, remake, rework and backorder requirements.
• Proactively communicate order status, stock availability and delivery timelines.
• Investigate and resolve freight, delivery and damaged goods issues.
• Partner with Regional Sales Managers to support relationships and growth.
• Prepare and distribute customer reports including status and backorder updates.
• Support communications, product updates and key announcements.
• Liaise with internal teams to resolve order holds and concerns promptly.

Skills

Customer service

Communication

Order management

Team collaboration

Job description

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?

Position Overview

Join a Global Market Leader in Window Furnishings

Are you a customer service professional who thrives on building relationships, solving problems, and delivering exceptional customer experiences? As a Customer Service Specialist, you'll be the first point of contact for our dealer network, ensuring every interaction reflects the quality and professionalism of the Hunter Douglas brand. Working closely with Sales, Operations, and Manufacturing teams, you'll manage customer enquiries, provide product support, coordinate orders, and help deliver a seamless customer experience from order placement through to delivery.

If you're organised, solutions-focused and enjoy working collaboratively across teams, we'd love to hear from you.

What you’ll do

• Provide exceptional customer support via phone and email to our dealer network
• Deliver accurate product information and recommendations
• Manage customer enquiries relating to orders, warranties, returns, and parts
• Process and monitor customer orders, including urgent, remake, rework, and backorder requirements
• Proactively communicate order status updates, stock availability, and delivery timelines
• Investigate and resolve freight, delivery, and damaged goods issues
• Partner closely with Regional Sales Managers to support customer relationships and business growth
• Prepare and distribute customer reports, including order status and backorder updates
• Support customer communications, product updates, and key business announcements
• Liaise with internal teams to resolve order holds and customer concerns promptly
• All other duties as assigned

Who you are

• Experienced in customer service, order management or a similar customer-facing role.
• A confident communicator who enjoys building relationships and helping customers find solutions.
• Highly organised, with strong attention to detail and the ability to manage competing priorities.
• Proactive and solutions-focused, taking ownership of enquiries and following issues through to resolution.
• Comfortable using business systems and learning technical product information.
• A collaborative team player who enjoys working across different teams and contributing to shared goals.

Experience in manufacturing, wholesale, construction or another product-based industry will be highly regarded.

What’s in it for you?

• Join a global market leader and trusted premium brand.
• Be part of a supportive and collaborative team culture.
• Enjoy hybrid working arrangements, with one day working from home after training.
• Access learning and career development opportunities to support your professional growth.
• Enjoy paid birthday leave, monthly office celebrations and access to social club!
• Generous employee discounts on our products.

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

Applicants must have existing Australian working rights, as we are unable to provide employer sponsorship.

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