Customer Service Specialist - Permanent

Hunter Douglas, Inc.; Toowoomba Regional; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid work after training period

Birthday leave

Monthly office celebrations

Job summary

Hunter Douglas is seeking a Customer Service Specialist to be the first point of contact for our dealer network, delivering courteous support, accurate product information, and timely order handling. Working cross-functionally with Sales, Operations and Manufacturing, you will manage enquiries, coordinate orders, and help ensure a seamless customer experience from order placement through delivery.

Ideal candidates have experience in customer service or order management in manufacturing or

Qualifications

• Previous experience in a customer service, order management, or customer support role.
• Experience within manufacturing, wholesale, construction, or other product-based industries will be highly regarded.
• Strong communication skills with a professional and customer-focused approach.

Responsibilities

• Provide exceptional customer support via phone and email to our dealer network.
• Deliver accurate product information and recommendations.
• Manage customer enquiries relating to orders, warranties, returns, and parts.
• Process and monitor customer orders, including urgent, remake, rework, and backorder requirements.
• Proactively communicate order status updates, stock availability, and delivery timelines.
• Investigate and resolve freight, delivery, and damaged goods issues.
• Partner with Regional Sales Managers to support customer relationships and business growth.

Skills

Customer service

Order management

Communication

Detail-oriented

Team collaboration

Tools

CRM software

ERP systems

Job description

Job Description

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?

Position Overview

Join a Global Market Leader in Window Furnishings

Are you a customer service professional who thrives on building relationships, solving problems, and delivering exceptional customer experiences? As a Customer Service Specialist, you'll be the first point of contact for our dealer network, ensuring every interaction reflects the quality and professionalism of the Hunter Douglas brand. Working closely with Sales, Operations, and Manufacturing teams, you'll manage customer enquiries, provide product support, coordinate orders, and help deliver a seamless customer experience from order placement through to delivery.

What you'll do

• Provide exceptional customer support via phone and email to our dealer network
• Deliver accurate product information and recommendations
• Manage customer enquiries relating to orders, warranties, returns, and parts
• Process and monitor customer orders, including urgent, remake, rework, and backorder requirements
• Proactively communicate order status updates, stock availability, and delivery timelines
• Investigate and resolve freight, delivery, and damaged goods issues
• Partner closely with Regional Sales Managers to support customer relationships and business growth
• Prepare and distribute customer reports, including order status and backorder updates
• Support customer communications, product updates, and key business announcements
• Liaise with internal teams to resolve order holds and customer concerns promptly
• All other duties as assigned

Who you are

• Previous experience in a customer service, order management, or customer support role
• Experience within manufacturing, wholesale, construction, or other product-based industries will be highly regarded
• Strong communication skills with a professional and customer-focused approach
• Excellent attention to detail and organisational skills
• Ability to manage multiple priorities in a fast-paced environment
• Solutions-focused with a commitment to seeing issues through to resolution
• Confident using business systems and learning technical product information
• Positive team player who enjoys working collaboratively across departments

What's in it for you

• Join a global market leader and trusted premium brand.
• Be part of a supportive and collaborative team culture.
• Build meaningful relationships with a loyal dealer network.
• Ongoing training, development, and career growth opportunities.
• Stable Monday to Friday hours (one day WFH after training period).
• Monthly office celebrations and paid birthday leave!

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

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