Customer Service Specialist - Permanent

Hunter Douglas, Inc.; Cairns Regional; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Paid parental leave

HCF private health cover discount

Well-being programs

Salary packaging

Job summary

Hearing Australia is seeking a Client Service Specialist to support diverse clients across Australia, including children and adults in need of hearing care. You will work alongside clinicians and frontline staff, greeting clients, handling reception tasks, and assisting with administrative duties and client services.

The role emphasizes proactive client support, data handling, and contributing to a supportive, inclusive environment within Hearing Australia.

Qualifications

• Experience as a proactive problem solver with responsibility and ownership of work.
• Intermediate/advanced computer literacy and exposure to mobile technology (iOS/Android).
• Desire to work in an organisation that helps others and makes a difference to clients and families.

Responsibilities

• Greet clients and handle counter and telephone enquiries.
• Cover reception and perform general administration like booking appointments, processing claims, data entry, and monthly reports.
• Liaise with clients including children and adults, some from multicultural or Indigenous backgrounds.
• Perform minor hearing aid repairs and troubleshooting.
• Assist Clinicians by identifying client needs and demonstrating hearing aid use.

Skills

Problem solving

Computer literacy

Mobile tech knowledge

Customer service

Job description

• What Customer Service Specialist Permanent Job...

• Help provide the latest best practice services for anyone who needs it
• Gain skills with Australia’s largest provider of government-funded hearing care
• Permanent, Full-time position
• Support to Atherton on occasion

Want to improve the lives of Australians, no matter who they are?

Join us and build a career and future you'll be proud of.

It matters more at Hearing Australia

Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.

Your opportunity

As a Client Service Specialist, you'll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you'll also love the feeling of helping children and adults who need us. Here's how you'll do it:

• You'll greet clients, attend to all counter and telephone enquiries
• You'll cover reception and undertake general administration duties includes booking client appointments, processing claims, data entry and monthly reports
• You'll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
• You'll perform minor hearing aid repairs and troubleshooting
• You'll assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids

What you'll bring

We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You'll bring:

• Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
• Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and or android applications)
• A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families

What matters most? It's simple – your drive to help anyone and everyone who needs us. And you'll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia?

There's so much to love about a role with us. But our people say there's three things that set us and their careers apart. They're about:

• How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you'll know you're making a contribution that really means something
• Who we work with: Here, you'll support and empower clients of all backgrounds. That's what drives our teams and what makes them so special
• Where we're going next: As our industry evolves, we're committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.

What does that mean for you?

As a Client Service Specialist, you'll know that every day, your work is helping people who need us. Just ask Ebonie, one of our dedicated Client Service Specialists about why they choose to work with us:

\"I think care is why most of us come to work. It's knowing we can do our bit to make life a little easier for our clients.\"

You'll also enjoy a range of benefits, including:

• Attractive salary package includes a generous 15.4% superannuation
• Paid parental leave
• Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)

Let's create the gold standard of hearing care

We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver's licence and must have rights to work in Australia.

Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.

We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.