Customer Service Specialist

Asuria Training; Willoughby; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Access to career development opportuni

Up to 15 weeks of paid Parental Leave

Bonus Leave days

Salary Sacrificing for Superannuation

Employee discount program covering a

Job summary

Asuria is a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities. We are a company that beats to an Enterprising Heart and our mission is to inspire, support and guide participants to unlock their full potential.

Your role involves provision of high-quality administrative and customer support such as responding to calls, emails and messages, delivering first-class service to customers on national lines, and

Qualifications

• High level verbal and written communication skills.
• Time management and organisational skills, and attention to detail.
• Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community.
• Proven experience in a range of areas – ideally from sales, customer service, finance, marketing, recruitment and/or management delivery.
• Understanding of Workforce Australia Guidelines and Disability Employment Service Guidelines (highly regarded).
• Understanding of eligibility check lists on Self Employment Assistance program (highly regarded).

Responsibilities

• Respond to incoming calls, emails, and messages from program participants, employers, partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner.
• Deliver first-class service to customers by serving customers on the national customer service team lines and other customer contact channels
• Collaborate with employers to understand their staffing needs and job requirements and process the information in CRM to facilitate the matching of suitable candidates for available positions
• Receive customer feedback, complaint and desired resolution accurately and thoroughly.
• Maintain accurate and up-to-date records of interactions, ensuring that all stakeholder’s information and service details are correctly documented in the CRM system

Job description

• Achieve your dreams by helping others achieve theirs
• Use your experience in providing great customer service
• Work close to home from our Chatswood office

Loading

Job no: N/A

• Achieve your dreams by helping others achieve theirs
• Use your experience in providing great customer service
• Work close to home from our Chatswood office

Who are Asuria?

We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities. We are a company that beats to an Enterprising Heart and our mission is to inspire, support and guide participants to unlock their full potential.

Our people are at the heart of everything we do!

What will you do?

Your role involves provision of a high-quality administrative and customer support such as:

• Respond to incoming calls, emails, and messages from program participants, employers, partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner.
• Deliver first-class service to customers by serving customers on the national customer service team lines and other customer contact channels
• Collaborate with employers to understand their staffing needs and job requirements and process the information in CRM to facilitate the matching of suitable candidates for available positions
• Receive customer feedback, complaint and desired resolution accurately and thoroughly.
• Maintain accurate and up-to-date records of interactions, ensuring that all stakeholder’s information and service details are correctly documented in the CRM system

Who are you?

Skills and experience we would like you to bring include:

• High level verbal and written communication skills
• Time management and organisational skills, and attention to detail
• Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community
• Proven experience in a range of areas – ideally from sales, customer service, finance, marketing, recruitment and/or management delivery
• Understanding of Workforce Australia Guidelines and Disability Employment Service Guidelines (highly regarded)
• Understanding of eligibility check lists on Self Employment Assistance program (highly regarded)

A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment. Successful candidates must set up a myID in order to access Government data aligned to role.

What can we offer you?

All Asurians Enjoy a Raft Of Employee Benefits Including

• Access to career development opportunities
• Up to 15 weeks of paid Parental Leave
• Bonus Leave days
• Salary Sacrificing for Superannuation and Novated Leasing
• Employee discount program covering a range of goods and services

How do you join the team?

If you need any adjustments to participate in our recruitment process, please let us know in your application. Alternatively, please contact us directly at [e-mail] to advise your adjustment requirements.

Asuria is proud to be recognised as a Diversity Council Australia (DCA) Inclusive Employer for 2024-2025. This recognition reflects our commitment to fostering a diverse, equitable, and inclusive workplace where everyone is valued and supported to thrive. When you join Asuria, you’ll be part of a team that embraces people from all backgrounds, experiences, and abilities, ensuring that inclusion isn’t just a policy, it’s part of who we are.

Asuria is an Equal Employment Opportunity (EEO) employer, welcoming applications from people with disability, LGBTIQA+ individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. As a Child Safe Organisation, Asuria is committed to ensuring the safety and wellbeing of all children.