Customer Service Scheduler

Holcim Participations (Australia) Pty Ltd; Perth; On-site; AUD 60,000 - 80,000; Full time

Job summary

Holcim Australia and New Zealand is seeking an Allocator/Scheduler/Customer Service professional to join the East Perth Office. You will ensure timely scheduling, allocate resources, and maintain strong stakeholder communication to deliver our products efficiently.

The role demands problem-solving under tight deadlines, excellent organizational skills, and proactive coordination between customer service, plants and customers in a dynamic logistics environment.

Qualifications

• Background in customer service, scheduling/allocating, or logistics administration.
• Proven ability to problem-solve, meet deadlines, and work under pressure.
• Strong organizational skills to align stakeholder requirements and plans.
• Exceptional communication skills and relationship-building ability.

Responsibilities

• Provide exceptional customer service and maintain stakeholder communication.
• Schedule and allocate jobs to align with customer and business needs.
• Optimize truck utilization to reduce logistics costs.
• Act as the central liaison between customer service, allocators, plants and customers.
• Dynamically adjust schedules and solve delivery issues in a fast-paced environment.

Skills

Customer service

Scheduling

Allocating

Logistics administration

Job description

• Job category: Call Centre and Customer Service
• Job type: Permanent - Full time

About this role

Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings. Headquartered in Zug, Switzerland, Holcim has more than 45,000 employees in 43 attractive markets - across Europe, Asia Pacific, Latin America, Middle East & Africa. Holcim offers high-valued end-to-end Building Materials and Building Solutions, from foundation and flooring to roofing and walling - powered by premium brands including, ECOPact® low-carbon concrete and ECOPlanet® low-carbon cement.

Holcim Australia and New Zealand is a leading supplier of cement, aggregates, ready-mix concrete, and engineered pre-cast concrete solutions. Our proud history began in 1901 in Australia and 1888 in Aotearoa New Zealand.Holcim is certified as a Top Employer 2026 by the Top Employers Institute, recognising our commitment to creating a workplace where people thrive.

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

Allocator/Scheduler/Customer Service Position

Join our aggregates / concrete business based in our East Perth Office and be part of a fast paced and dynamic team environment where you are key to ensuring our quality products are scheduled efficiently and delivered on time.

Your core responsibilities will be:

• Provide exceptional customer service and maintain strong stakeholder communication.
• Schedule and allocate jobs efficiently to align with customer and business requirements.
• Optimize truck utilization to minimize overall logistics costs.
• Act as the central liaison between customer service, allocators, plants, and customers to ensure smooth job execution.
• Dynamically adjust schedules and problem-solve issues impacting delivery in a fast-paced environment.

The skills and experience you will need to do this role well:

• Background in customer service, scheduling/allocating, or logistics administration.
• Proven ability to problem-solve, make sound decisions, and work under tight deadlines.
• Strong organizational skills to align diverse stakeholder requirements and adapt plans proactively.
• Exceptional communication skills with a track record of building solid relationships.
• Ability to exercise judgement and think proactively in dynamic environments.

In addition, you must hold valid Australian work rights with no limitations on hours or duration of employment. You will also be required to successfully complete a pre-employment medical including a functional assessment as well as a drug and alcohol screening.

At Holcim we offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age. People are treated fairly at work - respecting and supporting human rights and non-discrimination.This is rooted in the values and standards set out in the Holcim Code of Ethics.

Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.