Customer Service Representative | West Melbourne, Vic

Qube Holdings; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Gym discounts

Discounted health insurance

Volunteer leave

Employee assistance program

Parental leave

Job summary

Qube in Australia is seeking a proactive logistics customer service professional to plan daily transport for a portfolio of customers in West Melbourne. This full-time role requires coordinating deliveries, recording special instructions, and communicating with customers to ensure timeslots and costs are managed efficiently.

You will handle data entry in System Maximas with high accuracy, collaborate across the business, and operate within CoR obligations.

Qualifications

• Customer service and/or account management experience with client focus.
• Experience in fast-paced and demanding roles.
• Prior experience in logistics environment.
• Understanding of road transport planning & wharf cartage.

Responsibilities

• Plan the daily transport function for a portfolio of customers ensuring delivery/receipt of cargo within allocated timeslots and account requirements.
• Record special instructions (e.g., Reefer temps, delivery times, container sizes) and allocate correct timeslots.
• Update customers on additional costs (storage/penalty) and communicate progress.
• Respond to customer inquiries/issues via phone/email and solve problems with initiative.

Skills

Customer service

Account management

Data entry

Communication

Problem solving

Education

Industry based qualification

Tools

Maximas

Job description

About us

Qube is Australia’s largest integrated provider of import and export logistics services with a market capitalisation of around $6.5 billion as at 30 June 2024. We operate in over 200 locations across Australia, New Zealand and South East Asia with a workforce of more than 11,000 employees.

Our purpose is to help our customers, communities, industries and people to Thrive through a relentless focus on our five priorities – Safety, Wellbeing, Planet, Opportunity and Performance. Our business is comprised of two core divisions: the Operating Division, and Qube’s 50 per cent interest in Patrick Terminals, Australia’s leading container terminal operator. The Operating Division comprises two business units: Qube Logistics and Infrastructure and Qube Ports and Bulk.

About the role

Role Location: West Melbourne, VIC

Role Type: Full time

What will your role at Qube look like?

• Plan the daily transport function of your portfolio of customers ensuring delivery/receipt of cargo is completed within allocated timeslots and account requirements
• Ensure all customer requirements are met by the recording of special instructions, ie. Reefer temperatures, delivery times, correct sizes of containers, correct timeslots are allocated to containers
• Update customers with reference to the imposition of additional costs ie. Storage/penalty costs
• Effectively respond to all customer enquiries/issues directed to the bookings area via phone/email
• Problem solve using own initiative, keeping Qube customers and major clients updated with progress on transportation issues
• Data management by inputting and extracting information from System Maximas with 100% accuracy
• Create and provide accurate client booking and release details as requested
• Working as a team and communicate effectively across all sections of the business
• Work within Chain of Responsibility (CoR) obligations in all areas of role
• Demonstrate inclusive behaviour and show respect for diverse backgrounds, experiences, and perspectives

What can you bring to Qube?

• Great interpersonal and communication skills
• Exceptional telephone manner
• Strong data entry and accuracy

Your qualifications and experience

• Customer Service and/or Account Management experience with client focus (preferred)
• Solid experience within a fast-paced and demanding role
• Prior experience with logistics environment
• Industry based qualification – highly regarded
• Understanding of and prior experience with road transport planning & wharf cartage - highly regarded

Benefits

• Up to 50% off gyms, studios, active wear, healthy meals, supplements, recovery and more through the Qube Fit program.
• Discounted health insurance
• Special paid leave to participate in volunteering activities
• Unlimited access to employee assistance program delivered through Telus Health
• Generous paid parental leave for eligible employees
• Ongoing learning, development, and training opportunities for employees

Qube recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from people of all genders, ages and backgrounds. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected on their unique strengths and characteristics.