Customer Service Representative - Wagga Wagga

Ptc Phone Tech & Comm; Wagga Wagga; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

Staff discounts

Ongoing training

Monthly bonuses

Job summary

PTC Phone Tech & Comm in Wagga Wagga is seeking a casual Customer Service, Sales & Device Technician to join our retail team. You will create product displays, engage customers with personalized recommendations, and showcase your sales skills to exceed targets.

Comprehensive training is provided. This frontline role emphasizes customer satisfaction, loyalty, and a bias toward achieving monthly incentives and performance-based bonuses while supporting business growth with a dynamic approach to

Qualifications

• Previous customer service or sales experience is preferred.
• Ability to meet targets and KPIs.
• Flexible availability including at least one weekend day and holidays.

Responsibilities

• Create visually appealing product displays.
• Engage customers with personalized recommendations.
• Demonstrate sales skills to exceed targets.

Job description

About Us:

Step into the future with PTC Phone Tech & Comm, the unrivalled leaders in Mobile & Tech! Our expertise spans Phone Accessories, Device Repairs, and Specialty Electronic Devices. Since 2009, our family-owned legacy has thrived, expanding across Australia with over 80 stores and a team of 300+ passionate individuals. As we forge ahead, we're not just growing - we're innovating. Join us and be part of a dynamic team shaping the forefront of technology!

About the role:

Join PTC Wagga Wagga as a Casual Customer Service, Sales & Device Technician! Dive into an exciting retail environment where you'll:

• Create visually stunning product displays
• Engage customers with personalised recommendations
• Showcase your sales skills to exceed targets
• Embrace a culture of continuous learning and growth

No repair experience? No problem! We provide comprehensive training.

As our frontline ambassador, you'll ignite customer loyalty, embodying our values and driving our success. Join us and be part of shaping our reputation and driving us towards unparalleled success in the market!

This role would suit someone

• With flexibility to work at least one day on the weekend & availability on public holidays when necessary
• With ability to work during school hours throughout the week
• With previous customer service/sales experience
• Who has previously worked with targets and KPIs

To be successful for this role, you will be:

• Enthusiastic about the dynamic world of mobile technology!
• Committed to delivering outstanding customer satisfaction
• Motivated in achieving targets and KPIs consistently
• Driven and dedicated to reaching both personal and team goals, with rewarding monthly bonuses
• Familiar with effective sales strategies
• A quick learner with creative problem-solving skills, ready to adapt on the fly!

Company Values

This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.

Challenge: Challenge, excel, succeed.

Sincerity: Say what you mean, do what you say.

Simplicity: Simplicity fuels success. Clear communication drives results.

Teamwork: One goal, one team, one dream.

Trust: Unleashing potential, igniting success.

What's in it for you?

Work-Life Balance: Prioritize your well-being in a supportive environment. We ensure we meet business priorities while listening to our staff's needs.

Salary and Compensation: Be rewarded fairly for your skills and dedication. Competitive salary and performance-based bonuses.

Recognition for Commitment: Your hard work is appreciated. We celebrate your contributions.

Culture and Growth: Immerse yourself in a thriving environment. Our leaders encourage innovation and personal growth.

Plus: Enjoy staff discounts, ongoing training, and more!

Our Recruitment Process:

If you meet our criteria, you'll be invited to complete an initial screening to assess your suitability and alignment with the role.

Following a successful screening, we'll invite you to a face-to-face interview with the relevant reporting manager.

At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.