Customer service representative/online orders assistant

Artisan Ornaments Pty.; City of Maribyrnong; On-site; AUD 40,000 - 65,000; Full time

Job summary

Artisan Ornaments Pty. seeks a Customer Service Representative / Online Orders Assistant in Maribyrnong, Victoria, to join on a contract basis.

The role starts in the first week of November and runs through Christmas, with hours ranging from 25 to 50 per week. You will respond to inquiries, process orders, and manage returns, while supporting the online sales platform, updating product information, tracking inventory, and communicating with customers via phone, email and social media to ensure a

Qualifications

• Previous experience in a customer service or administrative role, preferably within a retail or e-commerce environment.
• Polite & friendly communication and interpersonal skills.
• Strong organisational and time management skills, with the ability to multitask and prioritise tasks effectively.
• A keen eye for detail and a commitment to accuracy.
• Availability Monday to Friday from the first week of November is a must.

Responsibilities

• Providing excellent customer service by responding to inquiries, processing orders, and handling returns and exchanges in a timely and efficient manner
• Dealing with inbound & outbound calls
• Assisting with the management of our online sales platform, including updating product information, processing orders, and tracking inventory
• Communicating with customers via phone, email, and social media to ensure a positive and seamless experience
• Collaborating with the broader team to identify and implement process improvements
• Labelling parcels for shipments
• packing and tracking outgoing parcels.

Skills

Customer service

Administrative support

Multitasking

Tools

Online orders platform

Job description

Customer service representative/online orders assistant

We are seeking an enthusiastic and customer-focused Customer Service Representative / Online Orders Assistant to join our team at Artisan Ornaments' in Maribyrnong, Victoria.

This is a contract role with the opportunity to work in a dynamic and creative environment.

The role will commence on a full-time basis in the first week of November until Christmas with hours ranging from 25-50 hours per week with some sporadic hours from the mid of October.

What you'll be doing

• Providing excellent customer service by responding to inquiries, processing orders, and handling returns and exchanges in a timely and efficient manner
• Dealing with inbound & outbound calls
• Assisting with the management of our online sales platform, including updating product information, processing orders, and tracking inventory
• Communicating with customers via phone, email, and social media to ensure a positive and seamless experience
• Collaborating with the broader team to identify and implement process improvements
• Labelling parcels for shipments
• packing and tracking outgoing parcels.

What we're looking for

• Previous experience in a customer service or administrative role, preferably within a retail or e-commerce environment
• Polite & friendly communication and interpersonal skills
• Strong organisational and time management skills, with the ability to multitask and prioritise tasks effectively
• A keen eye for detail and a commitment to accuracy
• Availability Monday to Friday from the first week of November is a must.

About us

Artisan Ornaments' is a leading retailer of high-quality, personalised Christmas Ornaments Our team of talented artists work together to create unique and inspiring designs that bring joy to homes around the world.