Customer Service Representative (Full Time)

Prvidr; Sydney; Hybrid; AUD 56,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Gym membership

Novated leasing

Employee discounts

Parental leave

Job summary

Prvidr is hiring a Customer Service Representative in Sydney. This full-time role starts with 4 weeks of in-office training at Pitt Street and then a hybrid schedule with 3 days on-site and the remainder remotely.

We’re seeking motivated individuals who align with our values and can deliver excellent customer experiences across calls, chats, and emails. No prior call center experience is required, just a willingness to learn and grow with the team.

Qualifications

• Customer service mindset with a focus on helpful, friendly interactions.
• Ability to work a rotating roster and adapt to in-office and work-from-home shifts.

Responsibilities

• Provide outstanding customer service via calls, chats and emails.
• Support customers through inquiries and issue resolution with professionalism.
• Collaborate with team to maintain high service levels and customer satisfaction.

Job description

Customer Service Representative (Full Time)

Base remuneration is $61,865.03 + penalties + super+ access to employee discounts (health insurance, gym memberships etc), novated leasing options, 10 weeks parental leave (regardless of gender, tenure conditions apply).

This role requires 4 weeks in office training (Pitt Street, Sydney CBD) and then Mon, Wed and Thurs in office and the remaining shifts can be worked from home.

We're a dynamic and energetic team looking for motivated and experienced Customer Service Guru’s to join the Prvidr Family in our Call Centre!

Who is Prvidr and what do we do?

We are the platform behind some of Australia’s most loved mobile brands. What’s that mean? Well, it means that we supply and operate the technology, logistics and customer service centers for brands such as Coles Mobile and One Pass Mobile, plus many more.

At Prvidr, we live and breathe our values ofCreate Freedom, Own It, Be Bold andSimply Excellent.

This means that we don’t take shortcuts when it comes to the experience that we offer, we’re always happy to push the edge of what technology can do and most importantly we work as a team and have a lot of fun along the way.

Our Mission

At Prvidr, we believe that there is freedom in simplicity.

We are committed to uncomplicating the way businesses operate, enabling them to launch, scale, and ultimately keep their customers satisfied.

Our mission is to pave the way for a business landscape where complexity is tamed, and efficiency thrives. By fostering an environment where simplicity is cherished, we empower businesses to reach their full potential, unburdened by unnecessary complexities.

Join us in our journey to revolutionise the way business is done, making it easier and more fulfilling for all.

Our Vision

Our vision? A world where everything is a service and service is everything! Ambitious? Absolutely. But we believe it's the big dreams that make life exciting.

Our strategy is simple: create richer subscription experiences through simplicity, innovation, and customer-centricity.

Everything we do, we do with our values in mind

At Prvidr, we walk the talk. We are passionate about our people, our customers and their customers. Everything interaction we have with someone creates a feeling and we want that feeling to besimply excellent.

We live and breathe our values and this is extremely important to us as we primarily operate remotely.

Our values underpin all of our decisions, behaviours and culture at Prvidr and we are proud to be who we are.

Create Freedom- Our clients and their customers are our number one priority. Everything we do is designed to make their lives simpler and deliver them with the freedom they desire.

Own It -We show up! No blame games for us, we’re the ones who can be trusted to get it done.

Be Bold -We respectfully ask the hard questions, challenge the norms and push the boundaries. Sometimes we might make a mistake, but we embrace failing fast, learning and going again. In short, we have a go.

Simply Excellent -Why would you be anything other than excellent? We do excellent work, we surround ourselves with excellent people and we’re proud of our excellent business and all that we achieve.

To work with us and be a part of our growing family means our values are your values.

The Role

This is a Permanent Full-Time role (38hrs per week). Our new team members must be able to work on a rotating roster with shifts scheduled anywhere between Mon-Fri 6am-8pm and Sat-Sun (+P’hols) 8am-6pm.

This is an hybrid role with 3 days a week required on-site in our office located in Pitt Street, Sydney CBD.

We welcome diversity and all levels of experience, so if you're passionate about helping people and enjoy solving problems, then we've got a perfect opportunity for you!

What would it take to become one of our Customer Service Guru’s?

Our Customer Service Guru’s provide an outstanding customer experience through all interactions, including calls, chats, and emails, whether you're working from home or from our office.

To join our family, you don't need any experience in call centers but you do need to align with our values. We hire based on value alignment rather than experience.

We live and breathe our values of Create Freedom, Own It, Be Bold and Simply Excellent. This means that we don’t take shortcuts when it comes to the experience that we offer, we’re always happy to push the edge of what technology can do and most importantly we work as a team and have a lot of fun along the way.

What's in it for you?

Forming part of an incredible team of passionate people and a supportive culture.

We love our people, that’s why we have an employee Recognition program in place that offers a trip to celebrate our Club AdvantEdge members of the year!

We have a training, learning and development portal available for our team members to access with 1000's of courses available for free!

We believe in supporting our people, that's why we have an EAP (employee assistance program ) in place.

We understand the need for work life balance and being with your family, that's why we offer 10 weeks full pay parental leave for all employees (must meet eligibility criteria).

Please note that you must be an Australian Citizen or Permanent Resident to be eligible for this role.

A National Police Check will be required for successful applicants

All employees are encouraged to be themselves and bring their whole selves to work daily. We encourage applications from Aboriginal and/or Torres Strait Islander people, people living with disability, culturally and linguistically diverse people and people of the LGBTI+ community, including transgender, gender diverse, and intersex people.

Prvidr is committed to maintaining a diverse workforce, so it welcomes the opportunity for applicants to share their lived experiences but recognises that some applicants may not wish to disclose, which we respect.