Customer Service Representative - Call Centre

Rheem Australia; Sydney; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Iconic Australian company

Supportive team

Salary packaging & staff discounts

Canteen & onsite barista

Hybrid work between home & Rydalmere

Free on-site parking

Job summary

Rheem Australia is seeking a Customer Service Representative for the Rydalmere After-Sales Service Call Centre. You will be the first point of contact, delivering outstanding service to customers over the phone and via email.

In this hybrid role, you will determine customer needs, lodge service requests, quote installations, coordinate dates with customers and liaise with internal teams to ensure processes are followed.

Qualifications

• Essential experience in an inbound contact centre.
• Strong communication skills, written and verbal.
• Team oriented with proactive attitude.

Responsibilities

• Handle customer inquiries via phone and email with professionalism.
• Determine the assistance required and lodge service requests as needed.
• Provide verbal quotes for installations and coordinate service dates.
• Liaise with planning and other internal teams to ensure smooth service delivery.

Skills

Customer service

Inbound call centre

Verbal & written comms

Tools

SAP C4C

Job description

About Us

Rheem is a global manufacturer of heating, cooling and water heating equipment, we’re innovating new ways to deliver a great customer experience while saving energy, water and supporting a more sustainable future.

At Rheem, we believe that great work begins with great values. We listen to understand, contribute respectfully, think creatively and act with responsibility. These principles guide everything we do, and we’re looking for people who share them.

Join Rheem and help shape the future of products that impact people's lives every day!

Benefits

• Work for an Iconic Australian Company
• Join a great supportive team
• Salary packaging and staff discounts
• Subsidised canteen & onsite barista
• Hybrid working arrangements between home and Rydalmere office
• Free on-site parking

The Role

An opportunity has become available for a Customer Service Representative to join our Rydalmere After-Sales Service Call Centre team. Your role would be to provide our customers with outstanding customer service over the phone and through email as the first point of contact.

You Will

• Determine the assistance required by the customer and lodge a service request if it is determined necessary.
• Provide customers with verbal quotes for water heater installations.
• Advise customers on installation dates, service calls and general service matters.
• Liaise with internal stakeholders including planning room team members.
• Ensure company policies and procedures are adhered to.

About You

To be successful it is essential you have similar customer service experience within an inbound contact centre. In addition, you will:

• Enjoy and be effective working in a team.
• Have experience in dealing with and resolving issues for customers.
• Have excellent communication skills, both written and verbal.
• Have a high attention to detail.
• Have a proactive approach and a positive attitude.
• Experience with SAP C4C is strongly desirable.

If the above sounds like you, we would love to hear from you.