Customer Service Representative

Hilti Australia; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Base salary with monthly bonus

Structured learning and development

Annual Leave Loading 17.5%

My Days: extra 5 days leave per year

Volunteer days

Wellbeing programs

Work-life flexibility

Diversity & inclusion

Job summary

Hilti Australia based in Rhodes, Sydney, is seeking a Customer Service & Sales Representative to deliver exceptional customer experiences. You will handle inquiries by phone, live chat, and email, while supporting sales activities and driving improvements across processes to enhance efficiency.

You will report to the Customer Service Team Leader and grow within a dynamic, global company that values mobility and development opportunities for its people.

Qualifications

• Customer-centric mindset and solution-focused approach.
• Strong interpersonal skills for building lasting relationships.
• Willingness to learn and develop continuously.
• Ambition for domestic or international mobility.

Responsibilities

• Deliver timely, solution-focused customer service and technical support tailored to customer needs.
• Respond to customer enquiries via phone, live chat, and email with product information and guidance.
• Identify sales opportunities and refer qualified leads to the sales team.
• Build strong customer relationships through outstanding service at every touchpoint.
• Support continuous improvement initiatives to enhance service processes and efficiency.

Skills

Customer service

Interpersonal skills

Problem solving

Time management

Independent work

Job description

Drive customer satisfaction at Hilti - support clients and deliver world-class service every day.

This is an exciting opportunity to join our Customer Service team based in Rhodes, Sydney. Reporting to the Customer Service Team Leader, as a Customer Service & Sales Representative you will play a key role in delivering an exceptional customer experience, taking ownership of customer enquiries while supporting sales activities and continuous process improvements.

What You’ll Do

• Deliver profitable sales outcomes by providing timely, solution-focused customer service and technical support tailored to customer needs.
• Respond to customer enquiries via phone, live chat, and email, offering product information, application guidance, and technical advice.
• Identify sales opportunities through customer interactions and proactively refer qualified leads to the sales team.
• Build strong customer relationships by delivering an outstanding service experience at every touchpoint.
• Support continuous improvement initiatives to enhance customer service processes and operational efficiency.

What You’ll Bring

• A customer-centric mindset with a proactive, solution-focused approach to problem solving.
• Strong interpersonal skills with the ability to build and maintain lasting customer relationships.
• A willingness to learn, develop, and continuously expand your knowledge and capabilities.
• Ambition to grow your career, with domestic or international mobility viewed favourably.
• Self-motivation and the ability to work independently while contributing to a collaborative team environment.
• Excellent time management, planning, and prioritisation skills, with the ability to manage multiple tasks effectively in a fast-paced environment.
• A drive to succeed and consistently deliver outstanding outcomes for customers and the business.

What’s In It for You

At Hilti, we’ll invest in your growth and give you the opportunity to shape a long-term career. Whether that’s exploring new roles, experiencing different functions, or even working internationally, we’ll help you find the right path to match your ambitions.

By Joining Hilti Australia, You'll Enjoy

• Competitive rewards with a base salary and monthly bonus opportunities.
• Learning & Development through structured career pathways, internal development programs, our in-house learning academy, and mentorship opportunities.
• Annual Leave Loading of 17.5%, providing additional income while you take a well-earned break.
• My Days: Enjoy an extra five days of leave each year.
• Community Impact: Take two paid volunteer days annually to support a charitable cause that matters to you.
• Wellbeing Support: Access comprehensive programs designed to support your physical, mental, and emotional wellbeing.
• Work-Life Flexibility: Our flexible working approach empowers team members to achieve success at work while maintaining balance in their personal lives.
• Diverse & Inclusive Culture: Join a workplace where Diversity, Equity & Inclusion are embedded in everything we do.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.