Customer Service Representative

PFD Food Services; Sydney; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

OT included

Allowances

Discounts

Education assistance

Job summary

PFD Food Services in Sydney, NSW is seeking a customer service representative to be the first point of contact for our customers. You will build relationships, process orders, and handle inquiries while supporting a dynamic team in a recognised Australian brand.

The role offers a competitive hourly rate with overtime, loadings and allowances where applicable, plus employee education assistance and staff discounts.

Qualifications

• Excellent communication and organisational skills are required.
• Previous call centre experience is preferred in the food service sector.
• Strong computer skills with Word and Excel are essential.

Responsibilities

• Be the first and key point of contact for our customers.
• Create and maintain excellent customer relationships.
• Process customer orders and/or inquiries.
• Perform administrative and general office tasks as required.

Skills

Communication skills

Telephone manners

Call centre experience

Word/Excel proficiency

Tools

Word

Excel

Job description

• Competitive hourly rate + OT, loadings and allowances (where applicable)
• Discounted food, travel, movie tickets, entertainment, gym memberships + more
• Employee Education Assistance to further develop your career

There are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is anything but regular.

Our team are given the tools, insight, and autonomy to do their jobs and help our customers build successful businesses.

We tailor our approach to meet the local market needs and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country.

Opportunities with us are for the taking!

Key Responsibilities

• Be the first and key point of contact for our customers;
• Create and maintain excellent customer relationships;
• Process customer orders and/or enquires;
• Perform administrative and general office tasks as required.

Key Competencies, Skills and Qualifications

• Excellent communication and organisational skills including telephone manner;
• Previous call centre experience preferably in the food service industry;
• Great computer skills (including Word, Excel);
• Capable of working under pressure in an exciting team environment.

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally recognised Certificate III training.

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.

PFD Food Services is an Equal Employment Opportunity employer