Customer Service Representative

Womentech Network; Sydney; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible hybrid work model

Annual bonuses and incentives

Health and wellbeing benefits

Paid leave and pensions

Job summary

Aristocrat is seeking a Customer Support Representative to handle calls and emails, create and allocate service jobs through Salesforce, and monitor field service activities nationwide. The role includes updating customer data, producing key metric reports, and ensuring timely status updates to customers.

This position offers a flexible hybrid arrangement with three days in the Greystanes office and two days from home, aligned with a collaborative, fast-paced environment.

Qualifications

• Experience in a customer service role.
• Call centre experience is highly regarded.
• Strong ability to build relationships with stakeholders.
• Proficient in Microsoft Office.
• Experience with Salesforce is preferred but not required.

Responsibilities

• Respond to calls and emails from our service line and create service requests efficiently.
• Create and allocate service jobs through Salesforce to field technicians.
• Close out tasks and finished jobs daily with complete information.
• Reporting and monitoring of service calls and contracts.
• Update customer database with accurate information.
• Follow up and report job status to customers as required.

Skills

Customer service

Call centre

Stakeholder relationships

Fast learner

Team player

Tools

Microsoft Office

Salesforce

Job description

As a Customer Support Representative you will respond to calls and emails from our Aristocrat Service line and create as well as allocate service jobs to the Service Technicians nationwide.

What You'll Do

You will also be responsible for updating and monitoring all field service jobs in Salesforce, providing Key Metric reports for Customers, and monitoring our call system.

Specifically, you will:

• Answer incoming calls and respond to emails from our service line and create subsequent job requests efficiently

• Create and allocate all service jobs through Salesforce to the relevant field technician

• Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured

• Reporting and monitoring of service calls, open call reports, and contract reports

• Update customer database to maintain accurate information

• Follow up and report job status to the customer as required

We work flexibly here at Aristocrat, this role will give you the ability to work 3 days in our Greystanes office and 2 days from home.

What We're Looking For

• Experience in a customer service role

• Call centre experience will be highly regarded

• An ability to build strong relationships with stakeholders

• A good understanding of Microsoft Office suite

• Experience using Salesforce would be highly regarded but not a must

• The ability to think on your feet and learn quickly

• You are a team player and love to work in a collaborative fast-paced environment

Тази длъжностна характеристика може да е била прегледана и подобрена с помощта на инструменти с изкуствен интелект с цел повишаване на нейната яснота, последователност и приобщаващ характер. Цялото окончателно съдържание, изискванията за длъжността и решенията за наемане остават предмет на преглед и одобрение от Aristocrat.

Философия на възнаграждението

Предлагаме цялостен пакет от възнаграждения и придобивки, създаден да остане конкурентен на пазара, да подкрепя вашето благосъстояние и да признава приноса ви към нашия успех. Нашият подход се основава на принципа за възнаграждение според представянето, като насърчава и възнаграждава индивидуалния принос. Конкретният ви пакет на възнаграждение ще бъде определен въз основа на фактори като умения, опит, квалификации и местоположение.

В зависимост от вашата роля и местоположение може да имате право на годишни бонуси и стимули, придобивки за здраве и благосъстояние, платен отпуск, пенсионни планове, застрахователно покритие и други местни или законово установени придобивки.

Конкретни подробности относно възнаграждението и придобивките за тази позиция ще бъдат обсъдени по време на процеса на подбор.