Customer Service Representative

Aristocrat Gaming; Sydney; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Office in Greystanes

Job summary

Aristocrat Gaming in Sydney is seeking a customer service professional to manage field service interactions, update Salesforce records, and provide timely reports to customers.

This hybrid role offers three days in our Greystanes office and two days from home, requiring strong communication, a collaborative mindset, and the ability to build relationships with stakeholders while maintaining accurate data in Microsoft Office tools and Salesforce.

Qualifications

• Experience in customer service roles.
• Call centre experience preferred.
• Ability to build relationships with stakeholders.
• Proficiency with Microsoft Office suite.

Responsibilities

• Answer calls and emails from our service line and create job requests efficiently.
• Create and allocate service jobs through Salesforce to field technicians.
• Close off tasks and finished jobs daily, capturing relevant information.
• Report on service calls, open call reports, and contract reports.
• Update customer database to maintain accurate information.
• Follow up and report job status to customers as required.

Skills

Customer service

Call centre

Stakeholder mgmt

MS Office

Salesforce

Tools

Salesforce

MS Office

Job description

What You'll Do

You will also be responsible for updating and monitoring all field service jobs in Salesforce, providing Key Metric reports for Customers, and monitoring our call system.

Specifically, you will:

• Answer incoming calls and respond to emails from our service line and create subsequent job requests efficiently
• Create and allocate all service jobs through Salesforce to the relevant field technician
• Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured
• Reporting and monitoring of service calls, open call reports, and contract reports
• Update customer database to maintain accurate information
• Follow up and report job status to the customer as required

We work flexibly here at Aristocrat, this role will give you the ability to work 3 days in our Greystanes office and 2 days from home.

What We're Looking For

• Experience in a customer service role
• Call centre experience will be highly regarded
• An ability to build strong relationships with stakeholders
• A good understanding of Microsoft Office suite
• Experience using Salesforce would be highly regarded but not a must
• The ability to think on your feet and learn quickly
• You are a team player and love to work in a collaborative fast-paced environment

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.