Customer Service Representative

Crosbe Pty; Sydney; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Onsite parking

Training provided

Job summary

Crosbe Pty seeks a Customer Service Representative to join our Seven Hills team in Australia. You will handle orders, resolve enquiries, and ensure timely delivery with accuracy using Ostendo (ERM). A background in customer service and ERP familiarity will help you thrive in our small, collaborative team.

You will support sales, operations and finance, maintain product knowledge, and contribute to a positive, proactive service culture in a growing manufacturing environment.

Qualifications

• Experience in customer service or administration.
• A calm, confident and professional phone manner.
• Familiarity with ERP systems; Ostendo experience preferred.
• Genuine attention to detail - customers rely on correct orders.
• Flexibility to adapt as customer needs shift.
• Solid Microsoft Office skills (Word and Excel).
• Ostendo exposure is a bonus, not a requirement.

Responsibilities

• Deliver a consistently exceptional sales experience to customers.
• Provide support to the sales team by being the first point of contact for customer enquiries.
• Receive customer orders (via phone and email).
• Create sales orders in Ostendo (ERM) in an accurate and timely manner.
• Generate daily delivery dockets as required (including pick up dockets).
• Allocate deliveries (small scale).
• Generate customer invoices; review transport supplier invoices.
• Process credit card payments.
• Proactively maintain up-to-date knowledge of Crosbe products and services to ensure superior service and sales experience.

Skills

Customer service

Administration

Phone manner

Attention to detail

Flexibility

MS Office

Tools

Ostendo (ERM)

ERP systems

MS Word & Excel

Job description

Crosbe is Australia's fastest-growing manufacturer of cementitious grouts and mortars, and we've reached market-leading positions across several of the sectors we service. That growth means our customer service team needs another set of capable hands.

This is the role customers call first. You'll take their orders, solve their problems, and make sure what they need arrives when we said it would. For a small team supplying industrial customers who work to tight schedules, that matters enormously.

Reporting to the CS & Admin Team Leader and working alongside sales, operations and finance, you'll:

• Delivering a consistently exceptional sales experience to customers
• Providing support to the sales team by being the first point of contact for customer enquiries
• Receiving customer orders (via phone and email)
• Creating sales orders in Ostendo (ERM) in an accurate and timely manner
• Generating daily delivery dockets as required (including pick up dockets)
• Allocation of deliveries (small scale)
• Generating customer invoices
• 1st review of transport supplier invoices
• Processing credit card payments
• Proactively maintain an up-to-date knowledge of all Crosbe products and services to ensure a superior service and sales experience for our customers
• Actively contribute to a vibrant, collaborative team focused environment

What you'll bring

• Experience in customer service or administration
• A calm, confident and professional phone manner
• Familiarity with ERP systems, with specific preference for Ostendo experience.
• Genuine attention to detail - our customers rely on the orders being right
• Flexibility to adapt as customer needs shift
• Solid Microsoft Office skills (Word and Excel)
• Ostendo exposure is a bonus, not a requirement - we'll train you

Why Crosbe

We focus on being a great place to work, and measure our culture. 88% of our people love working here- well above the Australian average!

You'll also get:

• A fun, supportive working environment
• Full training and support
• Variety and visible impact in a small team
• The stability of an established manufacturer with the momentum of a growing one
• Modern facilities and onsite parking at Seven Hills

Customer Service Representative - Seven Hills, Australia