Customer Service Representative

Keegan Adams Recruitment; Sydney; On-site; AUD 52,000 - 78,000; Full time

Job summary

Keegan Adams Recruitment is seeking a Customer Service Representative in Sydney to support Australian clients with account enquiries and payment products. The role involves handling calls, emails, and internal systems to ensure timely and professional service.

You will work closely with the operations team to troubleshoot issues, process changes, and guide clients through product applications in a fast-growing payments business.

Qualifications

• Experience in customer service or contact centre roles.
• Comfortable communicating with clients by phone and email.
• Detail-oriented with accurate data handling.
• Ability to manage multiple tasks and priorities.
• A proactive, solutions-focused approach to enquiries.

Responsibilities

• Respond to client enquiries via phone, email and internal systems.
• Handle escalated queries and resolve issues.
• Provide clear information on payment products and services.
• Process account changes and ownership updates.
• Coordinate requests for additional terminals and features.
• Support new product applications and client activation.

Skills

Customer service

Phone support

Attention to detail

Multitasking

Problem solving

Communication

Job description

Customer Service Representative Keegan Adams Recruitment Sydney, NSW, AU

Job Description

Join a fast-growing payments business and play a key role supporting clients with their day-to-day service needs. This is a customer-focused role suited to someone who enjoys problem-solving, clear communication and taking ownership of enquiries through to resolution.

Location: Sydney CBD (on-site)

Type: Permanent, full-time (40 hours/week)

The role

You will act as a key point of contact for Australian clients, helping them with account enquiries, payment products and general service requests.

Working closely with the wider customer operations team, you'll manage enquiries through phone, email and internal systems, troubleshoot administrative and technical issues, and ensure clients receive prompt and professional support.

Key responsibilities

• Respond to client enquiries and manage requests received through phone, email and internal systems
• Handle escalated queries and resolve administrative or technical issues
• Provide clear information and guidance across the company's payment products and services
• Process account changes, including bank details, addresses and changes of ownership
• Coordinate requests for additional payment terminals and product features
• Support clients with new product applications and ensure they understand how to use their services
• Follow up with clients who have not started transacting and help resolve any issues preventing activation
• Manage cancellation requests, understand the reasons behind them and identify opportunities to retain clients
• Maintain accurate records of client interactions, transactions, requests and complaints
• Work with internal teams to coordinate solutions and ensure timely follow-up
• Meet agreed service standards and contribute to an excellent overall client experience
• Follow relevant risk, compliance and operational processes

About you

• Previous experience in customer service, contact centre, banking, payments or a similar support environment
• Confident communicating with clients over the phone and via email
• A calm, positive and solutions-focused approach
• Comfortable managing complaints and more complex service enquiries
• Strong attention to detail when processing account information and client requests
• Able to manage multiple priorities and follow through on commitments
• A genuine interest in delivering a high standard of client service
• Reliable and happy working from an on-site Sydney CBD office in a fantastic work setting

What's on offer

• Permanent opportunity with stability and clear structure
• Spacious and modern Sydney CBD offices
• Supportive and collaborative team environment
• Comprehensive training across payment products and services
• Exposure to different areas of client operations and account support
• Opportunity to build valuable experience within the growing payments sector