Customer Service Representative

Eposnow; Maroochydore; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Equity after first year

Career progression opportunities

3 weeks induction training

Hybrid home/office working environment

Job summary

Epos Now on the Sunshine Coast is seeking a Customer Service Agent to guide clients through onboarding and training, ensuring they understand our cloud-based POS solutions and achieve success with minimal friction.

You will collaborate with Training and Sales teams to drive customer satisfaction, deliver effective product education, and support customers from onboarding to adoption in a fast-growing fintech environment.

Qualifications

• Outstanding communication skills with a great phone manner.
• A passion for providing an exceptional customer experience.
• Adaptability and willingness to learn.
• A passion for technology and helping others succeed.
• Confidence and a positive attitude.
• Reside on the Sunshine Coast.

Responsibilities

• Deliver training sessions guiding customers through product features and best practices.
• Provide ongoing support to customers to overcome challenges and achieve goals.
• Manage account setup and service integration for smooth onboarding.
• Collaborate with Training and Sales teams to improve onboarding based on feedback.

Skills

Communication skills

Customer focus

Adaptability

Tech-savvy

Confidence

Job description

We are looking for 1 highly motivated customer service team members that reside on the sunshine coast.

Are you ready to launch your career into the Fintech space?

Then this could be the perfect role for you!

Eposnow is rapidly growing (with offices across the world) and is expanding its Australian teams to support further development this year. The company's mission is to empower businesses with smart technology and create exceptional customer experiences using their cloud-based point-of-sale software.

About the job

As a Customer Service Agent at Epos Now, you’ll be on the front line, ensuring our clients have a seamless and successful onboarding experience with our innovative products. Whether you’re a recent graduate, just starting your professional journey or looking to make a career change, this role offers a fantastic opportunity to develop your skills, learn the ins and outs of our technology, and make a meaningful impact on our customers’ success.

What You’ll Do

• Deliver Effective Training: Guide customers through comprehensive training sessions, ensuring they fully understand our product features and best practices.

• Be the Go-To Expert: Provide ongoing support to customers, helping them overcome challenges and achieve their business goals with our solutions.

• Ensure Smooth Onboarding: Manage all aspects of account setup and service integration, ensuring customers get up and running quickly and efficiently.

• Drive Customer Success: Work closely with the Training and Sales Teams to continuously improve the onboarding process based on feedback, ensuring every customer has a top-tier experience.

What do you need to apply

• The drive to meet and exceed your set KPIs.

• Outstanding communication skills, with a great phone manner.

• A passion for providing an exceptional customer experience.

• Adaptability and willingness to learn.

• A passion for technology and helping others succeed.

• Confidence and a positive attitude.

• Reside on the sunshine coast.

What might help your application stand out

• Customer Service experience.

• Previous experience exceeding targets/KPIs.

• Demonstrated ability to problem-solve with customers.

• Being tech-savvy and knowledgeable about current tech/software products.

What will you get in return

• Equity after your first year of service.

• Career progression opportunities – this company's philosophy is to promote internally.

• 3 weeks of fully-paid induction training and ongoing training opportunities.

• A fun, high-performance culture with regular social events and a relaxed business dress code.

• A Hybrid home/office working environment

What are the next steps

Interviews for this role are starting immediately, so you could be joining the team very soon!

Ready to launch your career within Fintech?

We are looking for 1 highly motivated customer service team members that reside on the sunshine coast.

Are you ready to launch your career into the Fintech space?

Then this could be the perfect role for you!

Eposnow is rapidly growing (with offices across the world) and is expanding its Australian teams to support further development this year. The company's mission is to empower businesses with smart technology and create exceptional customer experiences using their cloud-based point-of-sale software.

About the job

As a Customer Service Agent at Epos Now, you’ll be on the front line, ensuring our clients have a seamless and successful onboarding experience with our innovative products. Whether you’re a recent graduate, just starting your professional journey or looking to make a career change, this role offers a fantastic opportunity to develop your skills, learn the ins and outs of our technology, and make a meaningful impact on our customers’ success.

What You’ll Do

• Deliver Effective Training: Guide customers through comprehensive training sessions, ensuring they fully understand our product features and best practices.

• Be the Go-To Expert: Provide ongoing support to customers, helping them overcome challenges and achieve their business goals with our solutions.

• Ensure Smooth Onboarding: Manage all aspects of account setup and service integration, ensuring customers get up and running quickly and efficiently.

• Drive Customer Success: Work closely with the Training and Sales Teams to continuously improve the onboarding process based on feedback, ensuring every customer has a top-tier experience.

What do you need to apply

• The drive to meet and exceed your set KPIs.

• Outstanding communication skills, with a great phone manner.

• A passion for providing an exceptional customer experience.

• Adaptability and willingness to learn.

• A passion for technology and helping others succeed.

• Confidence and a positive attitude.

• Reside on the sunshine coast.

What might help your application stand out

• Customer Service experience.

• Previous experience exceeding targets/KPIs.

• Demonstrated ability to problem-solve with customers.

• Being tech-savvy and knowledgeable about current tech/software products.

What will you get in return

• Equity after your first year of service.

• Career progression opportunities – this company's philosophy is to promote internally.

• 3 weeks of fully-paid induction training and ongoing training opportunities.

• A fun, high-performance culture with regular social events and a relaxed business dress code.

• A Hybrid home/office working environment

What are the next steps

Interviews for this role are starting immediately, so you could be joining the team very soon!

Ready to launch your career within Fintech?