Customer Service Representative

Sanitarium-Health-Food-Company; Central Coast Council; On-site; AUD 50,000 - 70,000; Full time

Job summary

Sanitarium Health Food Company, an Australian-owned FMCG leader, is seeking expressions of interest for a Customer Service Representative in the Logistics business unit. You will help ensure smooth processing of domestic and international customer orders and deliver exceptional service.

Key duties include SAP order processing, coordinating with ISPs and Account Managers, maintaining SAP master data, and supporting DC leaders with timely information to keep operations running efficiently.

Qualifications

• Strong problem-solving ability.
• Excellent written and verbal communication skills.
• Proficiency in SAP and MS Office.
• Experience in transport/warehousing is desirable.

Responsibilities

• Processing orders in SAP for domestic and international customers.
• Liaising with ISPs and Account Managers to meet customer needs.
• Addressing and following up on short supplies and ensuring correct coding in SAP.
• Supporting DC leaders with customer-related information for smooth operations.
• Assisting with project improvements, system upgrades, and non-food deliveries.
• Maintaining SAP master data and ensuring work instructions are up to date.

Skills

Problem-solving

Written and verbal communication

Transport/warehousing (desirable)

Tools

SAP

MS Office

Job description

Who are we?
Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history and an unwavering commitment to make a positive health impact.

The Role
We are seeking expressions of interest for the role of Customer Service Representative within the Logistics business unit. This is an excellent opportunity to contribute to the smooth and efficient processing of domestic and international customer orders, ensuring timely delivery and exceptional service.

Key Responsibilities include:

• Processing orders in SAP for domestic and international customers.
• Liaising with ISPs and Account Managers to meet customer needs.
• Addressing and following up on short supplies and ensuring correct coding in SAP.
• Supporting DC leaders with customer-related information for smooth operations.
• Assisting with project improvements, system upgrades, and non-food deliveries.
• Maintaining SAP master data and ensuring work instructions are up to date.

Skills and Competencies:

• Strong problem-solving ability.
• Excellent written and verbal communication skills.
• Proficiency in SAP and MS Office.
• Experience in transport/warehousing is desirable.

All applicants must be able to demonstrate that they have the legal right to work in Australia.

We are an organisation driven by our mission and values. If you share our passion for what we do, our products and can respect our principles then this is a great opportunity for you.

Hear why our employee’s love working at Sanitarium Health and Wellbeing, where people and purpose matter. https://www.sanitarium.com.au/about/join-our-team/working-at-sanitarium