Customer Service Representative

Aveo; Brisbane; On-site; AUD 60,000 - 73,000; Full time

Benefits offered by this job

Two additional leave days per calendar

Monthly commission opportunities

Referral & Assistance programs

Health Insurance & Retail discounts

Annual flu vaccinations & skin checks

Career progression opportunities

Job summary

Aveo is seeking a Customer Contact Specialist for a permanent full-time role at our Newstead Corporate Office in Brisbane. You will be the first voice contacting prospective Aveo residents and internal teams, coordinating with sales experts and ensuring seamless handoffs to the right specialist.

Join a proud, award-winning customer service team with opportunities for career progression, monthly commissions, and a supportive culture across 60+ communities nationwide.

Qualifications

• Excellent written and verbal communication skills.
• Strong people skills and empathy when dealing with seniors.
• Ability to work in a fast-paced team environment.
• Proficient with Microsoft Office and Teams.

Responsibilities

• Engage with a wide range of stakeholders, including prospective Aveo customers, residents, family members or suppliers, and provide exceptional customer service.
• Work alongside internal sales teams to handle prospective leads from customers.
• Handle inbound sales enquiries for Aveo communities and transition the customer to Sales experts.
• Maintain a high quality of call performance by delivering service that reflects Aveo's values.
• Keep accurate, up-to-date call records.
• Respond to email, web chat and Facebook enquiries as required.
• Contribute to a strong culture of team positivity and activities to exceed KPI targets.

Skills

People skills

Communication

Team collaboration

Problem solving

Microsoft Office/Teams

Tools

Microsoft Office

Microsoft Teams

Job description

Opportunity: Permanent full-time (Monday to Friday)

The Opportunity

Ready to be the voice people hear first? As a Customer Contact Specialist, you'll be the first point of contact for everyone from prospective Aveo residents to our internal sales and marketing teams - reporting to the Contact Centre Team Leader and backed by an award-winning Customer Service team. You'll get to know Aveo's products and services inside out, then connect people with exactly the right expert to take their next step. This is a full-time role working Monday to Friday from our Newstead Corporate Office, with 7am availability needed so we can support Aveo communities across the country.

If you have a background in a customer service, this role is a great next step - whether you're looking to grow your career in a corporate environment, build your sales skills, or explore other areas of the business down the track. Make the switch to retirement living and bring your passion to life!

What we offer

• $29.98/hr + superannuation (equivalent to $66,349 per annum including super)
• A fun, vibrant and award-winning customer service team culture (you'll love our team activities!)
• Two (2) additional leave days per calendar year
• Annual salary reviews and monthly commission opportunities
• Employee Referral Program and Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Annual flu vaccinations and skin checks
• Opportunities for further career progression (e.g. progress into sales consultant roles)

You will

• Engage with a wide range of stakeholders, including prospective Aveo customers, current residents, family members or suppliers and provide exceptional customer service
• Working alongside our internal sales teams to handle prospective leads from customers
• Handle inbound sales enquiries for our Aveo communities and seamlessly transition the customer to our Sales experts
• Maintain a high quality of call performance by delivering service that reflects Aveo's values
• Keep accurate, up-to-date call records
• Respond to email, web chat and Facebook enquiries as required
• Work as part of a close-knit team to exceed KPI targets, but most importantly, contribute to a strong culture of team positivity and activities

What you'll bring

• You don't need call-centre experience to apply - it helps, but your people skills matter more
• Excellent written and verbal communication skills with a genuine interest in connecting with seniors
• A fun and energetic attitude who enjoys working in a fast-paced team environment
• Strong problem-solving skills and the ability to work without direct supervision.
• Proficient in Microsoft platforms, including Office and Teams

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.