Customer Service Rep-Windows & Doors (2 Shifts, RDO)

A&L Windows; City of Melbourne; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Two shift options (8:00–16:30 or 8:30–

Rostered Day Off (one per month)

Birthday leave

Christmas leave scheduling

Product discounts

Flare benefits program

Refer a friend rewards

Employee Assistance Program

Job summary

A&L Windows & Doors is seeking a Customer Service Representative to join our Dandenong South team. You will process quotes, sales orders, service requests and scheduling while maintaining exceptional service for customers and internal stakeholders.

In this fast-paced role, you’ll interact with residential builders and provide timely updates, aiming for accuracy and high service standards. Training and support from a seasoned team will help you excel and grow within our business.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Experience in windows, building products, construction, or manufacturing.
• Knowledge of windows and doors is advantageous.
• SAP experience is beneficial; strong computer skills and proficiency in MS Outlook, Word, and Excel.
• Excellent communication and relationship-building skills.
• Strong attention to detail and commitment to accuracy.
• Effective time management and organisational skills with the ability to juggle multiple priorities.
• Positive attitude, strong work ethic, and team-first approach.

Responsibilities

• Process customer quotes, sales orders, service orders, credits, and debits.
• Respond to customer enquiries promptly, professionally and accurately.
• Coordinate job scheduling and provide updates to customers and internal stakeholders.
• Build strong working relationships with customers, Account Managers and internal departments.
• Resolve customer queries efficiently and escalate issues where required.
• Maintain accurate documentation and records to support compliance and traceability requirements.
• Collaborate with the wider team to achieve service, quality, and business KPIs.
• Contribute to continuous improvement initiatives and a positive safety culture.

Skills

Customer service

Communication

Time management

Attention to detail

Relationship-building

Teamwork

Problem-solving

MS Outlook

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

A&L Windows & Doors is seeking a Customer Service Representative to join our Dandenong South team. You will process quotes, sales orders, service requests and scheduling while maintaining exceptional service for customers and internal stakeholders.

In this fast-paced role, you’ll interact with residential builders and provide timely updates, aiming for accuracy and high service standards. Training and support from a seasoned team will help you excel and grow within our business.