Customer Service & Parts Advisor Sydney

Auto Parts Group; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Me Day

Parental Leave

Training

Discounts

Events

EAP

Diversity

Company stability

Job summary

Auto Parts Group in Sydney's Smithfield office is hiring two Customer Service Representatives for a full-time permanent role, serving as the first point of contact for customers and handling parts inquiries, quotes, orders and inventory requests.

You will join a busy team, drive KPIs, and receive comprehensive training, valuable perks, and a supportive work environment that values service excellence and career growth.

Qualifications

• Experience in customer service with a focus on parts enquiries and quotes.
• Proactive, solutions-focused mindset and reliable communication.
• Strong relationship-building skills and punctual, professional attitude.

Responsibilities

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

Skills

Customer service

Relationship-building

Communication

Team player

Proactive mindset

Tools

Parts check system

Repair Connection system

Job description

Auto Parts Group in Sydney's Smithfield office is hiring two Customer Service Representatives for a full-time permanent role, serving as the first point of contact for customers and handling parts inquiries, quotes, orders and inventory requests.

You will join a busy team, drive KPIs, and receive comprehensive training, valuable perks, and a supportive work environment that values service excellence and career growth.