Customer Service Officer

McCormick Foods; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Supportive culture

Health & wellness initiatives

Community engagement

Parental leave policies

Employee recognition program

Engagement activities

Novated lease options

Job summary

McCormick Foods is seeking a Customer Service Officer in Moorabbin, Victoria for a 12-month contract, Monday to Friday, 8am–4pm. You will process orders, resolve discrepancies, raise credit notes and maintain EDI, reporting to the Customer Service & Export Supervisor.

The role offers career growth within a global organisation and exposure to cross-functional teams, with potential development opportunities and a supportive culture.

Qualifications

• Experience in a similar customer service role.
• Proficient in SAP and MS Office.
• Strong communication and relationship-building skills.
• Able to respond to inquiries via multiple channels.

Responsibilities

• Process customer orders received via various platforms.
• Coordinate with Demand and Warehouse teams to ensure stock availability.
• Investigate and process customer returns, credits and changes.
• Respond to customer enquiries via phone, email and Facebook.
• Build and maintain relationships with internal and external stakeholders.

Skills

Excellent communication

Ability to prioritise workload

Customer service

Stakeholder collaboration

Tools

SAP

Microsoft Word

Excel

Outlook

Job description

• 12-month contract role (full-time Monday-Friday 8-4pm)
• Join our supportive team based in Moorabbin, Victoria
• Career growth and development opportunities within a global organisation

Reporting to the Customer Service & Export Supervisor, this role will be responsible for processing customer orders, investigating order discrepancies, raising credit notes and maintaining the EDI.

Why Join McCormick?

At McCormick, we're passionate about flavour and innovation. As a global leader in herbs, spices, seasonings and flavour solutions, we're proud of the iconic brands that consumers know and trust. Our Palmwoods manufacturing site is home to a talented team dedicated to developing products that delight customers and consumers globally.

Joining McCormick means becoming part of a collaborative and inclusive culture where creativity, continuous improvement and professional development are encouraged. You'll have the opportunity to work with well-loved brands, partner with cross-functional teams and help bring innovative food solutions from concept to launch.

As a valued team member, you’ll enjoy a broad range of benefits, including:

• A supportive culture & work-life balance: enjoy a workplace that prioritizes your well-being, offering flexible schedules to ensure you can balance work and personal life seamlessly.
• Health & Wellness Initiatives:Access a variety of programs focused on your physical and mental well-being, including fitness challenges and wellness workshops.
• Community Engagement:Be part of a team that gives back! Participate in regional and local charity events and make a positive impact in our community.
• Family-Friendly Policies:Benefit from generous paid parental leave and partner pay entitlements, along with a supportive program to help you transition back to work as a new parent.
• Employee Recognition:Celebrate your achievements with our comprehensive recognition and rewards program, highlighting your contributions and hard work.
• Engagement Activities:Enjoy regular fun-filled events like food trucks, coffee vans, and BBQs to foster camaraderie and team spirit.
• Flexible Novated Lease Options:Take advantage of novated lease programs with SG Fleet and Toyota for a convenient way to manage your vehicle expenses.

About the Role

The Customer Service Officer role is a full-time role, Monday - Friday 8-4pm.

Tasks may include but not be limited to;

• Processing Customer Orders received via various platforms
• Work with Demand and Warehouse teams to ensure stock availability
• Investigate and process customer returns, credits and changes
• Respond to customer enquiries via phone, email and Facebook
• Build and maintain relationships with internal and external stakeholders

About You

The successful candidate will have worked in a similar role and be able to demonstrate the following;

• Excellent communication both verbally and written
• Ability to prioritize own workload
• Able to work with customers, public and across all levels of business
• Understanding of Microsoft Word, Excel & Outlook
• SAP experience preferred

McCormick is proud to be an equal opportunity employer. If you are a qualified applicant, you will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Note: We will not accept unsolicited CVs from recruitment agencies/third parties, and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to line managers at McCormick.