Customer Service Officer

McCormick & Company; City of Melbourne; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Flexible schedules

Health & Wellness Initiatives

Community engagement

Parental leave

Recognition program

Engagement activities

Novated lease options

Job summary

McCormick & Company in Moorabbin, Victoria, is seeking a Customer Service Officer for a 12-month contract (full-time, Monday to Friday, 8:00–16:00). You will process orders, investigate discrepancies, and maintain the EDI system.

Reporting to the Customer Service & Export Supervisor, you’ll collaborate with Demand and Warehouse teams, respond to inquiries, and build strong stakeholder relationships. McCormick offers growth opportunities and a supportive benefits program.

Qualifications

• Excellent communication both verbally and written.
• Ability to prioritise own workload and multi-task.
• Experience working with customers across all levels of business.
• Microsoft Word, Excel, and Outlook proficiency.
• SAP experience preferred.

Responsibilities

• Processing Customer Orders received via various platforms.
• Work with Demand and Warehouse teams to ensure stock availability.
• Investigate and process customer returns, credits and changes.
• Respond to customer enquiries via phone, email and Facebook.
• Build and maintain relationships with internal and external stakeholders.

Skills

Excellent communication

Prioritise workload

Customer relationship

Microsoft Word

Excel

Outlook

SAP experience

Tools

Microsoft Word

Excel

Outlook

SAP

Job description

• 12-month contract role (full-time Monday-Friday 8-4pm)
• Join our supportive team based in Moorabbin, Victoria
• Career growth and development opportunities within a global organisation

Reporting to the Customer Service & Export Supervisor, this role will be responsible for processing customer orders, investigating order discrepancies, raising credit notes and maintaining the EDI.

Why Join McCormick?

At McCormick, we're passionate about flavour and innovation. As a global leader in herbs, spices, seasonings and flavour solutions, we're proud of the iconic brands that consumers know and trust. Our Palmwoods manufacturing site is home to a talented team dedicated to developing products that delight customers and consumers globally.

Joining McCormick means becoming part of a collaborative and inclusive culture where creativity, continuous improvement and professional development are encouraged. You'll have the opportunity to work with well-loved brands, partner with cross-functional teams and help bring innovative food solutions from concept to launch.

As a valued team member, you’ll enjoy a broad range of benefits, including:

• A supportive culture & work-life balance: enjoy a workplace that prioritizes your well-being, offering flexible schedules to ensure you can balance work and personal life seamlessly.
• Health & Wellness Initiatives: Access a variety of programs focused on your physical and mental well-being, including fitness challenges and wellness workshops.
• Community Engagement: Be part of a team that gives back! Participate in regional and local charity events and make a positive impact in our community.
• Family-Friendly Policies: Benefit from generous paid parental leave and partner pay entitlements, along with a supportive program to help you transition back to work as a new parent.
• Employee Recognition: Celebrate your achievements with our comprehensive recognition and rewards program, highlighting your contributions and hard work.
• Engagement Activities: Enjoy regular fun-filled events like food trucks, coffee vans, and BBQs to foster camaraderie and team spirit.
• Flexible Novated Lease Options: Take advantage of novated lease programs with SG Fleet and Toyota for a convenient way to manage your vehicle expenses.

About the Role

The Customer Service Officer role is a full-time role, Monday - Friday 8-4pm.

Tasks may include but not be limited to:

• Processing Customer Orders received via various platforms
• Work with Demand and Warehouse teams to ensure stock availability
• Investigate and process customer returns, credits and changes
• Respond to customer enquiries via phone, email and Facebook
• Build and maintain relationships with internal and external stakeholders

About You

The successful candidate will have worked in a similar role and be able to demonstrate the following:

• Excellent communication both verbally and written
• Ability to prioritize own workload
• Able to work with customers, public and across all levels of business
• Understanding of Microsoft Word, Excel & Outlook
• SAP experience preferred

McCormick is proud to be an equal opportunity employer. If you are a qualified applicant, you will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.