Customer Service Operator

Instant Windscreens; Melbourne; On-site; AUD 45,000 - 58,000; Full time

Benefits offered by this job

Thorough training and onboarding

Company uniform

Career advancement opportunities

Competitive compensation package

Job summary

Instant Windscreens is seeking a Customer Service Operator to be the first point of contact for customers, delivering friendly, professional support across branches.

You will handle inquiries, assist with invoicing and record-keeping, and work with the Branch Manager to ensure smooth operations and satisfying customer experiences.

Join a family-owned business that values care, collaboration, authenticity, and determination, with opportunities for growth and a competitive compensation package.

Qualifications

• Experience in a similar role, preferably within the automotive industry.
• Strong communication and interpersonal skills.
• Detail-oriented with good administrative abilities.

Responsibilities

• Create positive customer experiences through professional engagement.
• Liaise with customers to understand needs and provide practical solutions.
• Provide operational support to the Branch Manager and team.
• Collaborate with the team to address inquiries and deliver resolutions.
• Manage invoicing, job authorisations, and general record-keeping.

Skills

Customer service

Communication skills

Teamwork

Administration

Job description

Instant Windscreens is a proudly family-owned business with a large network of company-owned stores across Australia and New Zealand.

At Instant Windscreens & Tinting we strive to deliver Australia's best automotive windscreen replacement and repair services. With over 30 years' experience Instant Windscreens & Tinting has been Australia's preferred choice for car glass repairs, windscreen replacements and automotive tinting services since 1983. We provide a genuine emergency service and our fleet of mobile repair vehicles can come to you 24 hours a day, seven days a week.

Instant Windscreens is a proudly family-owned business with a large network of company-owned stores across Australia and New Zealand.

At Instant Windscreens & Tinting we strive to deliver Australia's best automotive windscreen replacement and repair services. With over 30 years' experience Instant Windscreens & Tinting has been Australia's preferred choice for car glass repairs, windscreen replacements and automotive tinting services since 1983. We provide a genuine emergency service and our fleet of mobile repair vehicles can come to you 24 hours a day, seven days a week.

Deliver Exceptional Service with Instant Windscreens & Tinting

Are you passionate about delivering exceptional service in the dynamic world of automotive innovation? Join the ranks of Instant Windscreens & Tinting, a family-owned business pioneering the automotive glass sector. Our workplace culture celebrates achievement, fosters growth, and ensures genuine satisfaction in every task.

We are committed to providing our customers with the finest service, aiming to turn each interaction into a memorable experience. At Instant Windscreens & Tinting, you'll be part of a team that values your contribution and supports your growth.

Position: Customer Service Operator

As an integral part of our Customer Service team, you will play a crucial role in interacting with our valued customers. As the first point of contact, your support helps ensure customer satisfaction and efficient branch operations.

What’s in Store for You

• Thorough training and onboarding support
• Company uniform to reflect our professionalism
• Opportunities for internal career advancement
• Competitive compensation package

Key Responsibilities

• Create positive customer experiences through professional, friendly engagement
• Liaise with customers to understand needs and provide practical solutions
• Provide operational support to the Branch Manager and team
• Collaborate with the team to address inquiries and deliver resolutions
• Manage invoicing, job authorisations, and general record-keeping

Who We’re Looking For

• Customer-focused and able to handle calls with professionalism
• Experience in a similar role, preferably within the automotive industry
• Energetic, enthusiastic, and team-oriented
• Excellent written and verbal communication skills
• Detail-oriented and precise with administrative tasks
• Confident with computers and familiar with social media platforms
• Results-driven and aligned with our values of care, collaboration, authenticity, and determination