Auto Glass Customer Experience Specialist

Instant-Windscreens-and-Tintin; Darwin; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Thorough training

Company uniform

Career advancement opportunities

Competitive compensation

Job summary

Instant Windscreens & Tinting is seeking a Customer Service Operator to be the first point of contact for our customers. You will support branch operations, handle calls professionally, liaise with customers to understand needs, and provide practical solutions.

Join a family-owned business with training, a company uniform, opportunities for career advancement, and a competitive compensation package. Excellent written and verbal communication skills are essential.

Qualifications

• Customer-focused and able to handle calls with professionalism.
• Experience in a similar role, preferably within the automotive industry.
• Excellent written and verbal communication skills.
• Detail-oriented and precise with administrative tasks.

Responsibilities

• Create positive customer experiences through professional, friendly engagement.
• Liaise with customers to understand needs and provide practical solutions.
• Provide operational support to the Branch Manager and team.
• Collaborate with the team to address inquiries and deliver resolutions.
• Manage invoicing, job authorisations, and general record-keeping.

Skills

Customer focus

Communication skills

Team player

Proficient with computers

Experience in automotive industry

Tools

Social media familiarity

Job description

Instant Windscreens & Tinting is seeking a Customer Service Operator to be the first point of contact for our customers. You will support branch operations, handle calls professionally, liaise with customers to understand needs, and provide practical solutions.

Join a family-owned business with training, a company uniform, opportunities for career advancement, and a competitive compensation package. Excellent written and verbal communication skills are essential.