Customer Service - Onboarding

Affinity Nursing; City of Brisbane; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Ongoing professional development

Friday Fun Day

Pup schedule for office days

WFH flexibility up to two days perweek

Job summary

Affinity Nursing, a market leader in regional, rural and remote travel nursing in Australia, is seeking a Recruitment Specialist to engage, screen and prepare nurses for travel contracts across regional Australia.

This fast-moving role requires building trust quickly, taking ownership, and delivering timely, high-quality outcomes for nurses and health facilities. You will work in a hybrid setup with WFH flexibility.

Qualifications

• Fast-paced, high-volume recruitment environment.
• Experience with Salesforce or similar CRM.
• Background in nursing, healthcare, recruitment advantageous.
• Strong relationship-building and communication skills.
• Ability to manage competing priorities.

Responsibilities

• Engage with new, existing and previously engaged nurses, building strong relationships and understanding their experience, goals, preferences and availability.
• Provide clear, transparent communication about travel nursing opportunities, processes and expectations.
• Keep nurses informed through proactive calls, texts and emails, managing enquiries, concerns and changing circumstances professionally.
• Screen nurses to assess clinical experience, suitability, preferences and readiness for travel nursing opportunities.
• Prepare resumes, coordinate references and supporting documentation.
• Maintain accurate candidate records and manage competing priorities in a fast paced, high volume environment.
• Collaborate with internal teams to achieve timely, quality workforce outcomes.
• Maintain a commercially aware, solution focused approach to candidate engagement and delivery.
• Participate in the rotating after hours phone roster.

Skills

Relationship building

Communication

Problem solving

Organisation

Prioritisation

Education

Healthcare or recruitment background

Tools

Salesforce CRM

Job description

Be the first call nurses want to answer.

We're looking for a high energy, relationship driven person who can build trust quickly, move with urgency and genuinely care about the nurses they support.

If you're someone who takes ownership, thrives in a fast paced environment and loves delivering great outcomes for people, we'd love to hear from you.

Who Are We?

Affinity Nursing is a market leader in regional, rural and remote travel nursing and a contracted supplier to health departments nationally.

For more than 20 years, we've connected skilled nurses with opportunities across Australia, building long standing relationships through our personal approach, transparency and commitment to quality.

About the Role

As a Recruitment Specialist, you will engage, screen and prepare nurses for travel nursing contracts across regional, rural and remote Australia.

This is a fast moving and competitive industry. You'll need to build trust early, act quickly and take ownership of your nurse relationships, while working towards individual and team performance targets.

You’ll Thrive in This Role If You

• Build genuine relationships and communicate confidently with nurses and internal teams.
• Think on your feet, solve problems and find practical solutions.
• Are proactive, organised and take ownership of tasks through to completion.
• Are resilient, adaptable and able to manage competing priorities in a fast-paced environment.
• Are results-driven and take pride in delivering positive outcomes for both nurses and healthcare facilities

Key Responsibilities

• Engage with new, existing and previously engaged nurses, building strong relationships and understanding their experience, goals, preferences and availability.
• Provide clear, transparent communication about travel nursing opportunities, processes and expectations.
• Keep nurses informed through proactive calls, texts and emails, managing enquiries, concerns and changing circumstances professionally.
• Screen nurses to assess clinical experience, suitability, preferences and readiness for travel nursing opportunities.
• Prepare resumes, coordinate references and supporting documentation.
• Maintain accurate candidate records and manage competing priorities in a fast paced, high volume environment.
• Collaborate with internal teams to achieve timely, quality workforce outcomes.
• Maintain a commercially aware, solution focused approach to candidate engagement and delivery.
• Participate in the rotating after hours phone roster.

Preferred Experience

• Experience in a fast paced, high volume, relationship driven environment, ideally with exposure to performance targets.
• Experience using Salesforce or similar CRM systems would be highly regarded.
• A background or qualification in nursing, healthcare, recruitment or a related field would be advantageous.

What We Offer

• Ongoing professional development, mentorship and training opportunities.
• Friday Fun Day – from colour themes to PJ days, no two weeks look the same!
• Chance for your pup to apply for our CHO – Chief Happiness Officer position and join the pup schedule for office days.

WFH flexibility with up to two days per week to support your work life balance.

Why Join Affinity?

This is an opportunity to join an Australian owned, relationship led business with more than 20 years of experience supporting nurses and health services across regional, rural and remote Australia.

You’ll be joining a team that genuinely cares about the people we work with, takes pride in delivering quality outcomes and understands the impact our work has on nurses, hospitals, patients and communities.