Customer Service Officer - Entry level

InsureBuild; Sydney; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

On the job training provided

Career growth opportunities

Friendly team culture

Job summary

InsureBuild is seeking an entry-level Customer Service Officer to join our team in Kingsgrove, Sydney. This full-time, office-based role offers comprehensive training and hands-on learning, with responsibilities including handling customer calls, lodging claims, and coordinating home repairs.

You'll work closely with our administration and customer care teams in a dynamic environment, developing strong communication and problem-solving skills while advancing in a supportive company culture that

Qualifications

• Recent school completion or experience in retail or hospitality is welcome.
• Willingness to learn and participate in comprehensive training.
• Strong written and verbal communication, including professional phone manner.

Responsibilities

• Handle inbound and outbound calls with customers and stakeholders.
• Lodge new claims via internal and external systems.
• Manage portfolio of claims from start to finish.
• Liaise with clients, insurance companies and trades to ensure smooth workflow.
• Coordinate internal calendars and schedules.
• Perform other duties as assigned.

Skills

Friendly attitude

People skills

Communication skills

Computer skills

Job description

We are currently looking for an entry -level Customer Service Officer to join our team. If you’ve just finished school or have experience in retail or hospitality and want to kick-start your career, this role offers full training and hands‑on learning. You’ll support customers, coordinate home repairs, and gain all the skills you need to succeed. You’ll also be part of a dynamic team, working closely with our administration and customer care teams.

This role is a full-time, office-based positionbased in Kingsgrove Sydney.

We’re looking for people with:

• A friendly, proactive andcan-do attitude
• Great peopleskills
• Good written and verbal communication skills, including a professional phone manner.
• Good computer skills and the ability to use multiple systems at once

Key responsibilities:

• Handle inbound and outbound calls with customers and stakeholders
• Lodge new claims via internal and external systems
• Manage portfolio of claims from start to finish
• Liaise with clients, insurance companies and trades to ensure smooth workflow
• Coordination of internal calendars and schedules
• Perform other duties as assigned.

Here are some of the perks our team enjoy:

• On the job training provided
• Opportunity for career growth and development
• Friendly team culture

About the business

Establishedin 1996, InsureBuild has nearly 30 years of experience delivering specialised building repairs across Australia. We’re well respected for our expertise and strong reputation.

If you enjoy delivering great customer service and want to grow your career in the service industry, this could be your perfect fit.

Thisrole will be subject to a successful National Police Check.

InsureBuild are committed to diversity, inclusion, and new ways of working and encourages Aboriginal and Torres Strait Islander People to apply.

Please visit our website for more information about our company www.insurebuild.com