Customer Service Officer

Wales; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Reward & recognition

Career development

Referral bonus

Discounts on parts and tools

Uniforms

Counselling for team

Job summary

Wales Truck Repairs in Sydney is seeking a Customer Service Officer to support our busy workshop team. You will assist with administration, update customers on vehicle repairs, and help keep the operation running smoothly.

The role demands high-volume task handling, excellent communication, and a proactive, team-oriented attitude. Experience with IBody is a plus, but not essential, and a dedication to outstanding customer service is required.

Qualifications

• Minimum 2+ years in a high-volume customer service role.
• 1
• Excellent verbal and written communication skills.
• Tech-savvy, organised with attention to detail.

Responsibilities

• Managing high-volume admin tasks.
• Multitasking effectively.
• Greeting customers on arrival.
• Keeping customers informed about repair progress and completion dates.
• Following up with customers to confirm satisfaction with AMA experience.
• Telephone and email correspondence.
• Supporting management with inventory (parts, paint, consumables).
• Liaising with insurance providers regarding claims/repairs.

Skills

Attention to detail

Tech-savvy

IBody (experience)

Customer service experience

Professional and personable

Strong relationship building

Systems proficiency

Proactive attitude

Verbal and written communication

Deadline-driven

Team collaboration

Tools

IBody

Job description

Wales Truck Repairs is a renowned brand in the heavy vehicle smash repair industry of Sydney, known for delivering top-notch repair services for heavy-duty vehicles such as spray painting, panel beating, and chassis straightening. We have an impeccable reputation for providing exceptional customer service, and our team of experienced mechanics and technicians is committed to delivering quality workmanship with attention to detail in every task they perform.

At Wales Truck Repairs, we offer numerous opportunities to our employees to work overtime and provide a flexible work schedule to suit their lifestyle. We also organize occasional work lunches and BBQs for our team members to foster a friendly and enjoyable work environment. Moreover, we offer ample onsite parking facilities to our employees.

Wales Truck Repairs is a renowned brand in the heavy vehicle smash repair industry of Sydney, known for delivering top-notch repair services for heavy-duty vehicles such as spray painting, panel beating, and chassis straightening. We have an impeccable reputation for providing exceptional customer service, and our team of experienced mechanics and technicians is committed to delivering quality workmanship with attention to detail in every task they perform.

At Wales Truck Repairs, we offer numerous opportunities to our employees to work overtime and provide a flexible work schedule to suit their lifestyle. We also organize occasional work lunches and BBQs for our team members to foster a friendly and enjoyable work environment. Moreover, we offer ample onsite parking facilities to our employees.

The Opportunity

We have an exciting opportunity for a Customer Service Officer to join the team at Wales Truck, Smithfield.

We are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.

Role responsibilities

• Managing high-volume admin tasks
• Multitasking pro
• Greeting customers on arrival
• Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
• Contacting customer to ensure that they are satisfied with the AMA experience
• Telephone and email correspondence
• Supportingmanagement with inventory (parts, paint, consumables etc)
• Liaise with insurance providers regarding claims/repairs

Does this sound like you?

• High attention to detail
• Tech-savvy & organised
• Experience using IBody (not essential)
• Proven experience within a Customer Service position
• Highly professional and personable with strong relationship building skills
• Strong systems experience and competent computer abilities
• A proactive, can-do attitude
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Able to work effectively and collaboratively with the team
• Minimum 2+ years in a high-volume customer service role

Benefits

• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team members and their immediate families

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.