Customer Service Officer

Cleanaway Waste Management; Newcastle-Maitland; On-site; AUD 55,000 - 75,000; Full time

Job summary

Cleanaway Waste Management is seeking a Customer Service Officer to be the first point of contact for Commercial & Industrial and Municipal council customers, delivering exceptional service and resolving enquiries.

You'll manage inbound calls and emails, book services, update records in Salesforce, coordinate with operations, and build strong relationships with customers and internal teams.

Qualifications

• Experience in customer service or contact centre role.
• Strong communication and professional phone manner.
• Ability to stay calm and solution-focused in challenging situations.
• Strong attention to detail and organisational skills.
• Proactive approach and ability to work independently.
• Genuine team-first attitude and willingness to support colleagues.
• Experience using Salesforce or similar CRM systems is desirable.

Responsibilities

• Handle inbound customer calls and emails.
• Book services and process customer requests.
• Investigate and resolve service enquiries and complaints.
• Update and maintain customer records in Salesforce and other systems.
• Coordinate with operational teams to ensure customer outcomes are achieved.
• Build positive relationships with customers and internal stakeholders.

Skills

Customer service experience

Strong communication

Problem solving

Attention to detail

Independent

Team player

Salesforce experience

Tools

Salesforce

Job description

Customer Service Officer

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

Join us and contribute to making a sustainable future possible, together!

The Opportunity

Reporting to the Customer Care Floor Lead, you'll be the first point of contact for our Commercial & Industrial (C&I) and Municipal council customers, delivering exceptional service and helping resolve a variety of customer enquiries.

Your day-to-day responsibilities will include:

• Managing inbound customer calls and emails
• Booking services and processing customer requests
• Investigating and resolving service enquiries and complaints
• Updating and maintaining customer records in Salesforce and other systems
• Coordinating with operational teams to ensure customer outcomes are achieved
• Building positive relationships with customers and internal stakeholders

About You

• Prior experience in a customer service, or contact centre role
• Strong communication skills and a professional phone manner
• The ability to stay calm and solution-focused in challenging situations
• Strong attention to detail and organisational skills
• A proactive approach and the ability to work independently
• A genuine team-first attitude and willingness to support colleagues
• Experience using Salesforce or similar CRM systems is desirable

Why join Cleanaway?

We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

As a national, high growth, ASX-listed organisation with more than 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company. We are committed to achieving this while delivering industry-leading health, safety and environmental (HSE) performance.

• Attractive salary package
• Career development opportunities
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

Our Process

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

If you require any adjustments during the recruitment process, please contact us by emailing [e-mail].

Join us on our exciting journey towards a sustainable future

Applications close: 13 Nov 2026 AUS Eastern Daylight Time

Vacancy no:525279
Work type:Permanent - Full Time
Location:Beresfield NSW Australia
Categories:Customer Service