Customer Service Officer

Hornsby Shire Council; Hornsby; On-site; AUD 69,000 - 77,000; Full time

Benefits offered by this job

Long Service Leave (5+ years)

Parental Leave (up to 28 weeks)

My Leave

Health and Wellbeing program

Professional Development

Novated leasing

Social Club

Job summary

Hornsby Shire Council is seeking a customer-focused professional to join our team across Planning & Compliance, Corporate Support, Community & Environment, and Infrastructure & Major Projects divisions. The role emphasizes delivering exceptional service, processing requests and applications, and maintaining quality in all transactions.

The position is permanent full-time, with a 9-day fortnight, and a salary between $68,951 and $77,243 per year plus superannuation.

Qualifications

• Experience with General Pathway for Applications and Service Requests.
• Experience with TechnologyOne (TechOne) and Kronos system.
• Familiarity with GIS system is a plus.

Responsibilities

• Provide high‑level customer service to internal and external customers.
• Process customer requests and applications with accuracy.
• Promote a professional and positive image of Council.

Skills

General Pathway

Applications & Service Requests

GIS system

Tools

TechnologyOne (TechOne)

Kronos

Job description

Salary

$68,951 to $77,243 per annum (based 70 hours per fortnight) plus superannuation, and a 9 day fortnight. Appointed salary in this range will be based on skills, qualifications andexperience.

About us

At Hornsby Shire Council, we offer more than just a job. We are a community where everyone plays a vital role in creating a positive culture while delivering meaningful work with a real impact. We are inclusive and flexible and champion your professional growth. Join us in building our Shire for the future and be part of a team that values your individuality and empowers you to contribute to something greater. Check out our employee value proposition and what it is like to work at Hornsby Shire Council.

About the role

You will contribute to a team responsible for providing professional customer focused service to customers of the Planning & Compliance, Corporate Support, Community & Environment andInfrastructure & Major Projects divisions.

This position is essential to;

• Providing exceptional high-level customer service to Council’s internal and external customers
• Processing customer requests and applications, ensuring quality and accuracy is maintained in all customer transactions
• Promoting a professional and positive image of Council

Position Type

Permanent full time

Salary

$68,951 to $77,243 per annum (based 70 hours per fortnight) plus superannuation, and a 9 day fortnight. Appointed salary in this range will be based on skills, qualifications andexperience.

About us

At Hornsby Shire Council, we offer more than just a job. We are a community where everyone plays a vital role in creating a positive culture while delivering meaningful work with a real impact. We are inclusive and flexible and champion your professional growth. Join us in building our Shire for the future and be part of a team that values your individuality and empowers you to contribute to something greater. Check out our employee value proposition and what it is like to work at Hornsby Shire Council.

About the role

You will contribute to a team responsible for providing professional customer focused service to customers of the Planning & Compliance, Corporate Support, Community & Environment andInfrastructure & Major Projects divisions.

This position is essential to;

• Providing exceptional high-level customer service to Council’s internal and external customers
• Processing customer requests and applications, ensuring quality and accuracy is maintained in all customer transactions
• Promoting a professional and positive image of Council

Position requirements

• Experience with General Pathway, for Applications and Service Requests, TechnologyOne(TechOne), and Kronos system, PCP, GIS system.

About you

You are a highly motivated individual with proven experience in a customer service environment. You will bring:

• Excellent interpersonal and communication skills
• A professional, confident, and diplomatic approach
• Strong problem-solving ability and sound judgement
• Patience and the ability to manage customer expectations effectively
• An outstanding telephone manner
• A strong commitment to delivering high-quality customer service
• Pride in representing your organisation and contributing to a positive customer experience.

Benefits of working with us

We offer more than just a job, we understand the importance of a work-life balance and are proud to offer a range of benefits:

• Generous leave provisions, including:
  • Long Service Leave after 5 years (transferable between Councils)
  • Parental Leave (up to 28 weeks)
  • My Leave
• Employee Health and Wellbeing Program, as well as Fitness Passport and annual flu vaccinations
• Employee Assistance Program
• Professional Development Opportunities
• Employee recognition scheme
• Motor vehicle novated leasing and salary sacrifice opportunities
• Social Club

Applications close

17 November 2026 at 11.30pm