Customer Service Officer

Traka Group; City of Melbourne; Hybrid; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Free onsite parking

Job summary

ASSA ABLOY is seeking a Customer Service Officer for a 12-month fixed-term contract in Melbourne. You will handle customer enquiries, process orders, and coordinate with Sales, Warehouse and Manufacturing to ensure accurate support.

The role includes front-of-house duties and contributing to service improvements. The ideal candidate has experience in customer service, order processing, and using ERP and Microsoft 365, with strong attention to detail and excellent communication skills.

Qualifications

• Experience in customer service, order processing, or admin support.
• Experience with Omni Channel, ERP and Microsoft 365 suite.
• Strong attention to detail and data accuracy.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive and collaborative approach.

Responsibilities

• Manage customer phone and email enquiries via Omni Channel platform.
• Process orders and account transactions accurately.
• Follow up enquiries and resolve issues promptly.
• Liaise with Sales, Warehouse, Manufacturing and internal teams.
• Provide reception support when required.
• Contribute to continuous improvement and customer satisfaction.

Skills

Customer service

Order processing

Data accuracy

Communication

Multitasking

Interpersonal skills

Tools

ERP software

Microsoft 365

Omni Channel platform

Job description

# Customer Service Officer**Customer Service Officer (12-Month Fixed-Term Contract)****About the Opportunity**Join ASSA ABLOY, a global leader in access solutions and home to trusted brands such as Lockwood, Yale, and Abloy.We are looking for a Customer Service Officer to join our Melbourne team on a **12-month fixed-term contract to cover a period of parental leave**.This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment. You will play a key role in delivering an exceptional customer experience by managing enquiries, processing orders, and coordinating with teams across the business to ensure customers receive timely and accurate support.**What you'll be doing*** + Manage customer phone and email enquiries through our Omni Channel customer engagement platform. + Process customer orders and account transactions accurately and efficiently. + Follow up enquiries and resolve customer issues in a timely manner. + Liaise with Sales, Warehouse, Manufacturing, and other internal teams to ensure customer needs are met. + Provide reception support and front-of-house assistance when required. + Contribute to continuous improvement initiatives and customer satisfaction outcomes.**About you**You are a customer-focused professional who enjoys building relationships, solving problems, and delivering outstanding service.**To be successful in this role, you’ll have:*** + Previous experience in customer service, order processing, or administrative support. + Experience using Omni Channel, ERP and the Microsoft 365 suite + Strong attention to detail and data accuracy. + Excellent communication and interpersonal skills. + The ability to manage multiple priorities in a fast-paced environment. + Proven problem-solving and organisational skills. + Intermediate Microsoft Office skills, including Outlook and Excel. + A proactive, adaptable, and collaborative approach to work.**What success looks like*** + Customers receive prompt, accurate, and professional service across all contact channels. + Orders and transactions are processed correctly the first time. + Customer enquiries and issues are resolved efficiently and professionally. + Strong relationships are maintained with customers and internal stakeholders. + Service levels and team performance targets are achieved. + Customers receive a professional and welcoming experience through phone and email interactions.**Why join ASSA ABLOY*** + Work with Australia's most recognised security brands + Melbourne-based role with free onsite parking in Oakleigh + Join a supportive and collaborative team environment + Career development opportunities within a global market leader + Employee Assistance Program (EAP) and wellbeing support + Be part of a business that values innovation, accountability, and customer focus We encourage applicants from all gender identities, Aboriginal and Torres Strait Islander cultures, people with disabilities, and culturally diverse backgrounds to apply. Only successful candidates will be contacted. No unsolicited agency applications please.**We are the ASSA ABLOY Group** Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.Application due2026-11-09FunctionCustomer Service & Contact Center OperationsExperience levelEntry levelOffice presenceOnsiteLocationOakleigh, Victoria, Australia