Customer Service Officer

Genesis; Canberra; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Fun team environment

Casual positions

Job summary

Genesis is seeking a Customer Service Officer to bridge reception and café operations, delivering an exceptional experience to members and guests. The role requires high communication skills, strong organisation, and a friendly, energetic approach. Training will be provided with emphasis on hospitality and administration.

Applicants with customer service or clerical experience are encouraged to apply. Essential checks include First Aid/CPR, Working With Children Check, and National Police Check.

Qualifications

• Must have strong communication skills and high energy.
• Experience in administration, reception or hospitality is desirable.
• First Aid and CPR are essential qualifications.
• Working With Children Check or equivalent and National Police Check are required.

Responsibilities

• Perform administrative activities.
• Understand and communicate Ninja Parc’s programs.
• Handle customer enquiries and feedback.
• General food handling and kiosk operation.
• Assist in membership sales.

Skills

Customer service

Communication

Organisation

Barista experience

Job description

• Exciting opportunity to work in a fun team based environment
• Multiple casual positions available

The Role

The role of theCustomer Service Officeris to work between reception and café providing the best possible experience to both members and guests.

Weare looking forenthusiastic applicants thatare passionate about customer service. You must have a high level of communication skills and good organisational skills. Whilst all necessary training will be provided experience working in administration, customer service and/or hospitality are desirable.

If you are passionate about delivering a quality experience we would love to hear from you!

Key requirements of the position:

• Perform administrative activities
• Understand and communicate all of Ninja Parc’s programs
• Handle customer enquiries and feedback
• General food handling and kiosk operation
• Assist in membership sales

What we are looking for (Essential):

• Ability to work with age groupsfrom 3to 103
• Apositive attitude and high level of energy
• Current First Aid and CPR
• Working With Children’s Check (Or equivalent)
• National Police Check
• Experience in administration/reception
• Barista training/experience

If you believe you would be well suited to this role and would like to be a part of the Ninja Parc community we'd love to hear from you!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.