Customer Service Manager - Lead KPI-Driven CX in Logistics

Capital Transport SA; Adelaide; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

High earnings potential

Vibrant culture

Career development opportunities

Office-based role in Adelaide

Job summary

Capital Transport SA in Adelaide, Australia, is seeking an experienced Customer Service Manager to lead our Customer Service Department and drive service excellence in a fast-paced, KPI-driven environment.

This fully office-based role manages a busy call-centre style team, focusing on staff development, escalations, and ensuring bookings and client needs are handled professionally. The company offers strong earning potential and vibrant culture.

Qualifications

• Proven experience leading customer service teams.
• Experience in KPI-driven environments.
• Strong leadership and stakeholder management.
• Full working rights in Australia.
• Experience in transport, logistics or regulated services (preferred).

Responsibilities

• Lead and coach the Customer Experience team to deliver high quality service.
• Act as escalation point for complex client issues and complaints.
• Ensure staff training and development; manage performance reviews.
• Oversee bookings and calls to meet SOPs and timeframes.
• Monitor KPIs like call wait times and booking accuracy; implement improvements.

Job description

Capital Transport SA in Adelaide, Australia, is seeking an experienced Customer Service Manager to lead our Customer Service Department and drive service excellence in a fast-paced, KPI-driven environment.

This fully office-based role manages a busy call-centre style team, focusing on staff development, escalations, and ensuring bookings and client needs are handled professionally. The company offers strong earning potential and vibrant culture.