Customer Service Manager in Training

Drake Supermarkets Pty Ltd; Adelaide; Hybrid; AUD 40,000 - 56,000; Part time

Benefits offered by this job

Above award rates

Training provided

Job summary

Drakes Supermarkets in South Australia is seeking expressions of interest for a part-time role in the Southern Adelaide area. The successful candidate will supervise the customer service department and tailor store service and product offerings to meet local customer needs.

We offer above award rates with training provided and opportunities for promotion within a dynamic, growing company. The role requires a hands-on leader who can motivate the team and maintain high standards of customer

Qualifications

• Unparalleled commitment to customer service
• Experience with front-end and POS systems is highly desirable
• Strong leadership and delegation skills
• Ability to coach, train and performance manage team members
• Commitment to work health and safety standards

Responsibilities

• Supervise the customer service department and tailor store service and product offerings
• Lead a hands-on team in a dynamic supermarket environment
• Maintain high standards of customer care and store presentation
• Coach and develop team members to meet local needs

Skills

Customer service leadership

Front end knowledge

Team leadership

Coaching & performance management

Health & safety

Tools

POS systems

Job description

Part Time South Australia - Southern Area South Australia - Southern Adelaide

This job is open for expressions of interest only

Are you ready to take the next step in your career?

• Above award rates and training provided
• Dynamic growing company
• Potential for promotion
• Multiple opportunities available

Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.

The successful applicant will be given the opportunity to supervise the customer service department and tailor the stores service and products offered, in order to meet the specific needs of the customers within the local area.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Unparalleled commitment to customer service
• Passion and enthusiasm, with a very "hands on" approach
• Front end and POS knowledge would be highly desired
• Ability to liaise with both team members and management
• Strong leadership and delegation skills
• Ability to coach, train and performance manage team members
• Commitment to work health and safety standards

To succeed within our organisation, applicants must be able to:

• Display a passion for customer service
• Express a positive "can do" attitude
• Lead by example
• Motivate a team
• Communicate effectively with management, team members and customers