Customer Service Manager

Woolworths Supermarkets; Cooma; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Sonder App for you and your family

Paid parental leave with Grace Papers

Flexible and progressive leave policy

Job summary

Woolworths Supermarkets is seeking a Department Manager to lead and develop the department, supported by our Store Leadership Pathway. You’ll drive end-to-end operations, coach a flexible, high-performing team, and partner with store leadership to deliver exceptional customer experiences.

You’ll help roster, manage inventory (including tobacco compliance) and foster a culture where every team member can grow into future store leadership roles. Flexibility and collaboration are valued.

Qualifications

• Customer service focus and leadership demonstrated in a retail environment.
• Strong communication and planning abilities to roster teams and reduce queue times.
• Ability to lead department operations with a collaborative store-wide mindset.

Responsibilities

• Lead end-to-end department operations with a high-performing team.
• Roster planning to minimise queue times and improve customer pickup.
• Ensure tobacco inventory management and compliance with legal requirements.
• Partner with store leadership to deliver a great customer experience and a great place to work.

Skills

Customer service

Communication skills

Planning

Roster optimization

Leadership

Team collaboration

Self-awareness of leadership style

Cross-store collaboration

Adaptability

Job description

Engaging and inclusive team environment where you can be yourself while delivering a consistently good shopping experience for our customersSupport in your leadership role through the Store Leadership Pathway providing the next chapter to your career in retailBut wait, there’s more……attractive team benefits & perks with brands you’ll know and love!About the roleOur Department Manager roles continue to shape your future to an interesting, fulfilling and exciting career at Woolworths Group.Supported by our Store Leadership Pathway, you will be able to develop your leadership skills and department capabilities to lead your department and continue to build your career.Department Managers are responsible for end to end leadership of their department, fostering a connected, flexible and high performing team committed to serving our customers and communities.As a leader who cares, you will play a key role in the day-to-day functions of the department while working closely with the store leadership team and team members to ensure we provide our customers with a great shopping experience and our team with a great place to work.It's important to us that everyone has the opportunity to reach their full potential and being a Department Manager is the next step for many towards their career in Store Management or Support, for others it's the opportunity to become an expert in your field - the choice is yours!What you'll doAs a Customer Service Manager at Woolworths Supermarkets your customer service, communication and planning skills will help to effectively roster your team to work together to reduce queue wait time, improve customer pickup experience, manage tobacco inventory and legal compliance.What you'll bringAbility to engage and role model ways to delight our customers through Everyday ACTs - Acknowledge, Care & Thank.Make safety a top priority for team and customers by ensuring correct processes are followed in storeA strong desire to lead department operations providing leadership support to your team on a day to day basisAn ability to work well with others through collaboration to achieve great outcomes and grow your knowledgeAwareness of your own leadership style and desire to grow into a future leaderAn appreciation of the value to working across stores to enable a positive entire shopping experience for our customersA curious mindset to develop your own skills and capabilities to support you to take the next step in your careerWhat you'll experienceOur Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:Get ready to level up your skills! Opportunities to grow your career through our Stores Leadership Pathway which provides foundational skills through purposeful exposure, experience and learningMore time for you to conquer your personal life - We understand that flexibility means different things to different people. Let's discuss what flexibility looks like to you & how we might be able to support you.Workplace support which includes 24/7 access to the Sonder App for you and your familyPaid parental leave for primary caregivers with access to Grace Papers which provides resources on balancing family & work!Take time off when you need it - A progressive and competitive leave policy that gives you more space to focus on what truly matters to youEndless possibilities with Woolworths GroupWe're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.Everyone belongs Woolworths GroupWe believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.