Customer Service Manager

Woolworths Group; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Store Leadership Pathway

Sonder App access

Paid parental leave

Flexible leave policy

Job summary

Woolworths Group in Perth is seeking a Department Manager to lead end-to-end department operations and coach a high-performing team, delivering a consistently excellent shopping experience for our customers. Supported by the Store Leadership Pathway, you will develop leadership skills, roster effectively, and ensure safety and compliance while collaborating closely with the store leadership team.

As a leader who cares, you will build a rewarding career path toward Store Management or expert

Qualifications

• Demonstrated leadership and ability to guide a team to achieve store goals.
• Experience delivering great customer service and a positive shopping experience.
• Ability to drive store operations and partner with store leadership.

Responsibilities

• Roister and schedule staff to ensure efficient department coverage.
• Reduce customer queue wait times and improve pickup experiences.
• Manage tobacco inventory and ensure legal compliance in-store operations.
• Lead day-to-day department activities and support store leadership.

Skills

Leadership

Team management

Customer service

Retail operations

People development

Job description

This role includes a competitive salary package

• Engaging and inclusive team environment where you can be yourself while delivering a consistently good shopping experience for our customers
• Support in your leadership role through the Store Leadership Pathway providing the next chapter to your career in retail
• But wait, there’s more……attractive team benefits & perks with brands you’ll know and love!

About the role

Our Department Manager roles continue to shape your future to an interesting, fulfilling and exciting career at Woolworths Group.

Supported by our Store Leadership Pathway, you will be able to develop your leadership skills and department capabilities to lead your department and continue to build your career.

Department Managers are responsible for end to end leadership of their department, fostering a connected, flexible and high performing team committed to serving our customers and communities.

As a leader who cares, you will play a key role in the day-to-day functions of the department while working closely with the store leadership team and team members to ensure we provide our customers with a great shopping experience and our team with a great place to work.

It's important to us that everyone has the opportunity to reach their full potential and being a Department Manager is the next step for many towards their career in Store Management or Support, for others it's the opportunity to become an expert in your field - the choice is yours!

What you'll do

As a Customer Service Manager at Woolworths Supermarkets your customer service, communication and planning skills will help to effectively roster your team to work together to reduce queue wait time, improve customer pickup experience, manage tobacco inventory and legal compliance.

What you'll bring

• Ability to engage and role model ways to delight our customers through Everyday ACTs - Acknowledge, Care & Thank.
• Make safety a top priority for team and customers by ensuring correct processes are followed in store
• A strong desire to lead department operations providing leadership support to your team on a day to day basis
• An ability to work well with others through collaboration to achieve great outcomes and grow your knowledge
• Awareness of your own leadership style and desire to grow into a future leader
• An appreciation of the value to working across stores to enable a positive entire shopping experience for our customers
• A curious mindset to develop your own skills and capabilities to support you to take the next step in your career

What you'll experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• Get ready to level up your skills! Opportunities to grow your career through our Stores Leadership Pathway which provides foundational skills through purposeful exposure, experience and learning
• More time for you to conquer your personal life - We understand that flexibility means different things to different people. Let's discuss what flexibility looks like to you & how we might be able to support you.
• Workplace support which includes 24/7 access to the Sonder App for you and your family
• Paid parental leave for primary caregivers with access to Grace Papers which provides resources on balancing family & work!
• Take time off when you need it - A progressive and competitive leave policy that gives you more space to focus on what truly matters to you

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.