Customer Service Manager

Private Advertiser; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Job summary

Private Advertiser in Collinswood, SA is seeking a Client Services Manager to lead a team delivering high-quality cleaning services to a diverse client base.

As a full-time role, you will coordinate operations, act as the primary client contact, implement process improvements, and report on service delivery while supporting recruitment and training.

Qualifications

• Proven experience in a client-facing role within the cleaning or facilities management industry.
• Strong organisational and multitasking skills with the ability to prioritise effectively.
• Excellent communication and interpersonal skills to build relationships with clients and team members.
• Proficient in Microsoft Office suite and experience with scheduling or CRM software.
• Flexible and adaptable to changing demands and priorities.

Responsibilities

• Manage and coordinate a team of cleaning professionals to ensure service delivery.
• Act as the primary point of contact for clients, responding to inquiries and concerns.
• Develop and implement process improvements to streamline operations and enhance client satisfaction.
• Prepare detailed reports on service delivery and identify opportunities for growth.
• Assist with recruitment, training and development of the cleaning team.
• Ensure compliance with health, safety and environmental regulations.

Skills

Client-facing

Organisational skills

Communication

Multitasking

Team leadership

Flexibility

Recruitment & training support

Tools

Job scheduling software

CRM software

Job description

About the role

Exciting opportunity for a Client Services Manager to join the team at our branch in Collinswood, SA. As a full-time Customer Service Manager, you will oversee the delivery of high-quality cleaning services to our diverse client base.

What you'll be doing

Manage and coordinate a team of cleaning professionals to ensure exceptional service delivery

Act as the primary point of contact for clients, responding to inquiries and addressing any concerns

Develop and implement process improvements to streamline operations and enhance client satisfaction

Prepare detailed reports on service delivery and identify opportunities for growth

Assist with the recruitment, training and development of the cleaning team

Ensure compliance with all relevant health, safety and environmental regulations

What we're looking for

Proven experience in a client-facing role within the cleaning or facilities management industry

Strong organisational and multitasking skills with the ability to prioritise effectively

Excellent communication and interpersonal skills to build positive relationships with clients and team members

Proficient in Microsoft Office suite and experience with job scheduling or customer relationship management software

Flexible and adaptable to changing demands and priorities

Please note* Due to the volume of applicants, only shortlisted applicants will be contacted.