Customer Service Leader — Dept Ops & Growth

Woolworths Group; City Of Karratha; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Store Leadership Pathway

Flexible working

Grace Papers resources

Parental leave

Job summary

Woolworths Group is seeking an experienced Department Manager to lead a store department and drive customer-focused service in Australia. You will develop leadership and department capabilities, while building a connected, flexible, and high performing team that delivers a great shopping experience.

You will play a key role in day-to-day operations, roster your team to enhance customer flow, and ensure compliance and safety across the department as part of the Store Leadership Pathway.

Qualifications

• Focus on delivering a consistently good customer experience.
• Develop leadership skills and department capabilities.
• Lead a high performing team with safety and compliance in mind.

Responsibilities

• Roster your team to reduce queue wait time and improve pickup.
• Lead day-to-day department operations and store collaboration.
• Ensure tobacco inventory control and legal compliance.
• Foster a connected, flexible, and high performing team.

Skills

Customer service

Leadership

Communication

Roster planning

Safety compliance

Collaboration

People development

Job description

Woolworths Group is seeking an experienced Department Manager to lead a store department and drive customer-focused service in Australia. You will develop leadership and department capabilities, while building a connected, flexible, and high performing team that delivers a great shopping experience.

You will play a key role in day-to-day operations, roster your team to enhance customer flow, and ensure compliance and safety across the department as part of the Store Leadership Pathway.