Customer Service & Delivery Assistant - Retail Trade

Reece Group; Parramatta; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Stable employment

Performance bonuses

Paid leave & parental leave

Learning & development

Staff discounts

Reece Boost benefits

Job summary

Reece Group in NSW is seeking a Customer Service Assistant to join our Retail Trade team at Parramatta. You’ll help plumbers and tradespeople access the products they need for residential, commercial and renovation projects.

A variety of rosters are available across Parramatta and Western Sydney, with roles in customer service, warehousing, delivery driving, or as an all‑rounder. No plumbing experience is required—we provide paid on‑the‑job training and self-paced modules.

Qualifications

• Previous customer service experience preferred.
• Willingness to learn product knowledge and systems.
• Able to provide quotes in-person and over the phone.
• Hold a clean, valid driver’s licence; forklift licence ideal but not essential.

Responsibilities

• Provide customer service and information about products.
• Provide quotes in-person and over the phone.
• Undertake pick packing and stock control activities.
• Make deliveries to customers using a company vehicle.
• Maintain a safe, organised branch environment.

Skills

Customer service

Communication

Driver's licence

Forklift licence

Delivery driving

Stock control

Teamwork

Job description

Reece Group in NSW is seeking a Customer Service Assistant to join our Retail Trade team at Parramatta. You’ll help plumbers and tradespeople access the products they need for residential, commercial and renovation projects.

A variety of rosters are available across Parramatta and Western Sydney, with roles in customer service, warehousing, delivery driving, or as an all‑rounder. No plumbing experience is required—we provide paid on‑the‑job training and self-paced modules.