Customer Service Coordinator | Banksmeadow NSW

CEVA Logistics; Bayside; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

CEVAwell program

Employee Assistance Program

Hybrid/Remote options

Parental leave

Job summary

CEVA Logistics is seeking a proactive Customer Service Coordinator in Banksmeadow, NSW. You will manage end-to-end communication and service delivery for air and ocean freight clients, acting as the key liaison between customers and operations to ensure high-quality service throughout the freight lifecycle.

The role requires strong problem-solving, communication, and time-management skills with a willingness to work flexible hours to meet client needs.

Qualifications

• Year 12 completion; vocational qualification in logistics desirable.
• Proficiency with CargoWise freight management system.

Responsibilities

• Act as the primary point of contact for assigned air and ocean import/export customers.
• Monitor shipment milestones, resolve delays, and provide proactive updates.
• Prepare quotes, routing proposals, and track margin and cost-to-serve.
• Investigate service failures or claims and manage resolution with internal and external parties.
• Maintain customer SOPs, rate matrices, and KPI dashboards.
• Support business reviews with data insights and customer reporting.
• Collaborate with business development and pricing teams to support account retention and growth.
• Maintain accurate records and support audit and compliance processes.

Skills

Problem-solving

Communication

Time-management

Education

Year 12 completed

Tools

CargoWise

Job description

Customer Service Coordinator | Banksmeadow NSW

We are seeking a proactive and customer-focused Customer Service Coordinator to join our Air & Ocean team at Banksmeadow NSW. In this role, you will manage end-to-end communication and service delivery for a portfolio of air and ocean freight clients.

Acting as the key liaison between customers and operational teams, you'll coordinate status updates, resolve issues, and help deliver consistent, high-quality service throughout the freight lifecycle.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Act as the primary point of contact for assigned air and ocean import/export customers
• Monitor shipment milestones, resolve delays, and provide proactive updates
• Prepare quotes, routing proposals, and track margin and cost-to-serve
• Investigate service failures or claims and manage resolution with internal and external parties
• Maintain customer SOPs, rate matrices, and KPI dashboards
• Support business reviews with data insights and customer reporting
• Collaborate with business development and pricing teams to support account retention and growth
• Maintain accurate records and support audit and compliance processes.

WHAT ARE WE LOOKING FOR?

Our ideal candidate has existing customer service experience in freight forwarding together with:

• Completion of Year 12 (vocational qualification in logistics desirable)
• Proficiency in a freight management system such as CargoWise
• Familiarity with Incoterms and freight documentation
• Strong problem-solving, communication and time-management skills
• A willingness to work flexibly, including outside of standard business hours, to meet business or customer requirements (ad-hoc)

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.

Disclaimer: CEVA Logistics works with a carefully selected group of recruitment partners. We are not seeking agency support for this vacancy and do not accept unsolicited resumes. Only agencies formally engaged through our HR team for a specific vacancy will be recognised, and no fees will be payable for unsolicited introductions.