Customer Service Coordinator - 12 Month Fixed Term Contract

Enovis Corp; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Enovis Corporation in Sydney is seeking a Customer Service Coordinator on a 12‑month fixed‑term contract. You will provide accurate administrative support to the Customer Service and Operations teams, including order processing and data entry within JDE and Vyra.

The role focuses on processing transactions, maintaining records, assisting with inventory and reporting, and providing backup support during busy periods, while contributing to a culture of Creating Better Together.

Qualifications

• Previous experience in an administrative, customer service, order processing, or operations support role.
• Experience using ERP systems, preferably JDE (JD Edwards), highly regarded.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Strong organisational and time management skills.
• Ability to prioritise workload and manage multiple tasks effectively.
• Excellent written and verbal communication skills.
• Ability to work collaboratively within a team environment.
• Proactive and solution-focused approach to problem solving.
• Experience within the healthcare, pharmaceutical, medical device, or related industry advantageous.
• Adaptable and willing to learn additional customer service and operational functions as the role develops.

Responsibilities

• Process customer orders, invoicing, credit notes, and stock transactions accurately within JDE.
• Maintain accurate customer, product, and transaction records in JDE and other business systems.
• Perform data entry and transaction processing within Vyra and other operational platforms.
• Assist with inventory administration and stock movement transactions.
• Support the Customer Service and Operations teams with administrative and coordination tasks.
• Ensure all transactions are processed accurately and within required timeframes.
• Investigate and resolve transaction discrepancies in collaboration with internal stakeholders.
• Maintain accurate records and documentation in accordance with company procedures.
• Assist with reporting and data reconciliation activities as required.
• Provide backup support for customer service activities during periods of leave, high workload, or business requirements.
• Support continuous improvement initiatives and process efficiencies within the Operations team.
• Undertake additional administrative and operational duties as required.

Skills

Data entry

Administrative support

Customer service

Order processing

Time management

Communication

Teamwork

Problem solving

Tools

JDE (JD Edwards)

Vyra

Job description

Customer Service Coordinator - 12 Month Fixed Term Contract

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology company dedicated to creating a future of better care. Driven by collaboration, excellence, and a passion for improving patient outcomes, we develop innovative solutions that transform lives.

As part of our Customer Service team, you will play a key role in providing exceptional support to our customers and helping us deliver on our purpose of Creating Better Together.

The Role

Reporting to the Customer Service Team Leader, this 12-month fixed-term contract position is responsible for providing accurate and timely administrative support to the Customer Service and Operations teams.

The role's primary focus is the processing of transactions within JDE and Vyra, including invoicing, order administration, and inventory transactions, ensuring data accuracy and operational efficiency. Over time, the role may expand to support broader customer service and operational activities as required.

Key Responsibilities

• Process customer orders, invoicing, credit notes, and stock transactions accurately within JDE.
• Maintain accurate customer, product, and transaction records in JDE and other business systems.
• Perform data entry and transaction processing within Vyra and other operational platforms.
• Assist with inventory administration and stock movement transactions.
• Support the Customer Service and Operations teams with administrative and coordination tasks.
• Ensure all transactions are processed accurately and within required timeframes.
• Investigate and resolve transaction discrepancies in collaboration with internal stakeholders.
• Maintain accurate records and documentation in accordance with company procedures.
• Assist with reporting and data reconciliation activities as required.
• Provide backup support for customer service activities during periods of leave, high workload, or business requirements.
• Support continuous improvement initiatives and process efficiencies within the Operations team.
• Undertake additional administrative and operational duties as required.

About You

You are a highly organised and detail-oriented professional who enjoys working in a fast-paced environment. You take pride in delivering accurate work, providing excellent service, and supporting team success.

Qualifications & Experience

• Previous experience in an administrative, customer service, order processing, or operations support role.
• Experience using ERP systems, preferably JDE (JD Edwards), highly regarded.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Strong organisational and time management skills.
• Ability to prioritise workload and manage multiple tasks effectively.
• Excellent written and verbal communication skills.
• Ability to work collaboratively within a team environment.
• Proactive and solution-focused approach to problem solving.
• Experience within the healthcare, pharmaceutical, medical device, or related industry advantageous.
• Adaptable and willing to learn additional customer service and operational functions as the role develops.

Why Join Enovis?

At Enovis, we're focused on Creating Better Together.

We embrace diversity, equity, and inclusion and are committed to creating a respectful and inclusive workplace where everyone belongs. We believe our people are key to our success and strive to provide a supportive environment where employees can grow and thrive.