Customer Service Coordinator

UniLodge Living Group; Randwick; Hybrid; AUD 36,000 - 47,000; Part time

Benefits offered by this job

Uniform provided

Career progression opportunities

Training and development

Employee wellbeing support

Job summary

UniLodge Living Group is seeking a casual Customer Service Coordinator to greet residents, answer enquiries, and manage daily admin tasks. You will help create a safe, welcoming environment for student residents and support wellbeing across shifts, including late-night hours.

Ideal candidates have reception or hospitality experience, excellent communication, and strong computer skills. Australian work rights, police check, and NSW Working with Children check are required.

Qualifications

• Reception or hospitality background preferred.
• Excellent written and verbal communication.
• Ability to work under pressure in a fast-paced environment.
• Unrestricted work rights in Australia.
• National Police Check (within last 3 months) & NSW WWCC.

Responsibilities

• Create a friendly environment and deliver a positive resident experience.
• Assist with enquiries related to student residency, studies and wellbeing.
• Monitor and report safety or wellbeing concerns and escalate as needed.
• Coordinate and perform administrative duties (mail, filing, etc.).

Skills

Customer service

Hospitality

Communication

Computer literacy

We care attitude

Team player

Shift flexibility

Tools

POS systems

MS Office

Job description

At UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealand’s leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, we are always on the lookout for people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice.

We’re seeking a passionate customer focused professional to join our team as Customer Service Coordinator (CSC), on a casual basis. If you enjoy a role that offers a bit of variety, can be both quiet and busy, and you’re okay to be on your feet, then please read on…

Responsibilities At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path. Some of the responsibilities will include, but not be limited to:

• Creating a friendly environment and delivering a positive resident experience,
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
• Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

What we’re looking for

• A background in reception or hospitality will provide you with a good grounding for this role
• A passion for delivering exceptional guest experiences
• Resilience and ability to work under high pressure, and a fast-paced environment
• Excellent communication skills, both written and verbal
• High levels of computer literacy with ability to learn new systems
• Someone who exercises a “we care” attitude.
• Unrestricted work rights in Australia
• National Police Check (completed within last 3 months), at your own cost
• Working with Children’s Check (NSW)

The successful candidate will be expected to demonstrate a high degree of flexibility and be available to work across a range of shifts, including overnight hours from 11:00 PM to 7:00 AM as required

What We Can Offer You

• Full uniform provided
• Amplify your potential, we offer a variety of opportunities for career progression
• Personal and professional development, through online and face to face training and courses
• Focus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance Programs
• Inclusive culture in a diverse, collaborative and fun team environment
• Various leave options including two weeks paid parental leave, study leave & much more
• Strong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage)
• Performance recognition programs and rewards: ‘On-The-Spot’ Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards
• Flu Vaccinations – Company Funded
• Generous referral bonus (up to $1,000 AUD/NZD)
• Access to Insider Rates at Essence Hotels and Apartments

UniLodge Living Group, and our brands, is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, we require all candidates to declare any history of being investigated for or engaging in gender-based violence. This approach aligns with our dedication to upholding the highest standards of integrity and accountability within our organisation and meets the requirements of the National Higher Education Code to Prevent and Respond to Gender-based Violence

Our organisation is proud to be an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment where every individual’s unique experiences and contributions are valued. If you’re interested in joining us, we welcome your application .

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant. e