Customer Service Coordinator

UniLodge; Australia; Presencial; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

UniLodge is seeking a Customer Service Coordinator for University - Guild House in Western Australia. The role involves managing the front desk, delivering a high level of service to residents and visitors, and supporting residents with residency, study, and wellbeing inquiries.

You will work in a fast-paced, people-focused environment, coordinating with property services and other teams. The ideal candidate has experience in customer service or front office roles and a positive, resilient,

Formación

• Experience in customer service or front office environment.
• Strong written and verbal communication skills.
• Good computer skills and organisational abilities.
• We care attitude and resilient team player.

Responsabilidades

• Operate the day-to-day front desk reception.
• Create a friendly environment delivering exceptional customer service for residents.
• Assist prospective residents and visitors in a professional manner.
• Take ownership of problems and ensure resolution.
• Assist residents with residency, study, and wellbeing inquiries.
• Maintain liaison with property services.
• Monitor and report resident safety and wellbeing issues.
• Contribute to a collaborative team environment.
• Handle administrative tasks as directed by management.

Conocimientos

Customer service

Front desk

Communication

Computer skills

Organisation

Positive attitude

Descripción del empleo

19th October, 2026

WHY UNILODGE

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of

• trust
• engagement
• collaboration
• fun

• Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

Who You Are

We are on the lookout for fun, enthusiastic, and passionate team players to join our Customer Service team at University - Guild House on a Full Time basis. Bringing your energy and personality to form greater connections with students, you will assist in making their time with us truly special.

We are after someone with experience working within a customer service or front office environment. Some of your essential skills include strong written and verbal communication, good computer skills, organisational skills and a "we care" attitude. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. There are lots of qualities that we look for in our team, but above all we need people who are resilient, supportive, hands on and positive. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way we still want to hear from you. This may be the first step to a new and exciting career path.

Your Responsibilities

Your responsibilities as Customer Service Coordinator will include but not be limited to:

• Operate the day-to-day front desk reception.
• Create a friendly environment that delivers an exceptional customer service experience for our residents.
• Assist all prospective residents and visitors in the most efficient and professional manner.
• Take ownership of problems and ensure that they are seen through to completion.
• Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
• Maintain effective liaisons with property services
• Monitor and report concerns regarding resident safety and wellbeing and elevate as required.
• Energetically contribute to the creation of a team environment where everyone helps each other.
• Coordinate and execute administrative duties as assigned by senior management, such as handling of incoming and outgoing mail, filing, response to correspondence etc, in line with your position and industry standards.

Our Mandatory Requirements Include

Valid Working Rights in Australia and New Zealand

National Police Check

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.