Customer Service Attendant

OSTTRA Group; Fernvale; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Fuel and in-store discounts

Employee benefits platform

Safe, supportive team environment

Job summary

Freedom Fuels in Fernvale is seeking casual Customer Service Attendants to deliver friendly service, handle transactions, and help with food preparation and stock rotation at our Fernvale retail site.

You will contribute to a clean, well-presented store and assist customers with a warm, memorable presence. Flexible shifts across mornings to afternoons support a healthy work‑life balance.

Qualifications

• A genuine passion for customer service and a willingness to learn.
• A positive, team‑oriented attitude with great communication skills.
• Flexibility to work a range of shifts, from early mornings through to mid‑afternoons.
• Ability to lift items up to 20 kg in line with safe work practices.
• A warm, memorable presence that keeps customers coming back.

Responsibilities

• Deliver friendly, exceptional customer service, every single time.
• Operate the console and handle cash and card transactions accurately.
• Prepare and handle food in line with hygiene and food safety standards.
• Keep the site clean, organised and well-presented.
• Merchandise and rotate stock, keeping shelves full and the store looking great.

Skills

Customer service

Cash handling

Food safety

Stock merchandising

Team player

Job description

Freedom Fuels – Fernvale Retail Site

Show up with energy. Serve with heart. Make every shift count. We're on the lookout for reliable, customer-focused Casual Customer Service Attendants to join our team at our Fernvale retail site.

What you’ll do

• Deliver friendly, exceptional customer service, every single time.
• Operate the console and handle cash and card transactions accurately.
• Prepare and handle food in line with hygiene and food safety standards.
• Keep the site clean, organised and well-presented.
• Merchandise and rotate stock, keeping shelves full and the store looking great.

What you’ll bring

• A genuine passion for customer service and a willingness to learn.
• A positive, team‑oriented attitude with great communication skills.
• Flexibility to work a range of shifts, from early mornings through to mid‑afternoons. The more flexibility you bring, the more opportunities you’ll have.
• The ability to lift items up to 20 kg in line with safe work practices.
• A warm, memorable presence that keeps customers coming back.

Why you’ll love it here

• Work close to home with shifts that suit your lifestyle.
• Fuel and in‑store discounts plus a great employee benefits platform.
• A safe, supportive team environment where you’re genuinely valued.
• Real career pathways as we continue expanding across new markets.

Applicants must have a valid entitlement to work in Australia and be 18 years or older at commencement due to restriction/requirements on the sale of particular products.

This position involves manual handling duties, requiring the ability to lift and move items weighing up to 20 kg occasionally and 16 kg regularly, in accordance with safe work practices.