Customer Service Assistant - Thornton

Rgit Australia; Newcastle-Maitland; On-site; AUD 34,440,000 - 44,083,000; Part time

Job summary

Ice Box Liquor Thornton is seeking a Casual Service Assistant to join our team. You will deliver friendly customer service, make product recommendations, and process sales at the POS while helping with stock replenishment and store presentation.

The role requires an RSA certificate, strong communication skills, and the ability to work flexible hours including evenings and weekends in our Thornton store. This casual position offers development within a growing independent liquor retailer.

Qualifications

• Experience in retail or liquor industry preferred.
• Excellent customer service and product knowledge.
• RSA certification is required.

Responsibilities

• Provide exceptional customer service and product recommendations.
• Process sales through the POS system.
• Maintain store presentation and merchandising standards.
• Receive, unpack and replenish stock.
• Assist with promotional displays and ticketing.
• Ensure RSA compliance and safe service of alcohol.
• Support store security and loss prevention initiatives.

Skills

Customer service oriented

RSA certificate

Strong communication

Job description

Job Description

Casual Temporary Customer Service

Posted 25 Aug 2026

Description

We are an established privately-owned chain of 30 liquor stores (and growing) located throughout New South Wales. We are currently seeking an enthusiastic and customer-focused Casual Service Assistant to join our team at our Thornton Store.

At Ice Box Liquor, we pride ourselves on delivering exceptional customer service, maintaining high store standards, and creating a positive and supportive team environment. As a Casual Service Assistant, you will play a key role in providing outstanding service to our customers while assisting with day-to-day store operations.

This presents an excellent opportunity for a wine, spirits and craft beer enthusiast to work within a growing independent liquor retail business while developing their product knowledge and retail skills. We are committed to promoting from within and providing genuine career development opportunities for motivated team members who demonstrate a passion for the industry and a strong work ethic.

Key responsibilities include:

• Providing exceptional customer service and product recommendations.
• Processing sales through the POS system.
• Maintaining store presentation and merchandising standards.
• Receiving, unpacking and replenishing stock.
• Assisting with promotional displays and ticketing.
• Ensuring compliance with Responsible Service of Alcohol (RSA) requirements.
• Supporting store security and loss prevention initiatives.

What we're looking for:

• Previous retail or liquor industry experience ishighly desirable.
• A passion for customer service and liquor products.
• Strong communication and interpersonal skills.
• Availability to work flexible hours, including evenings and weekends.
• A current RSA certificate

If you're looking to join a growing business that values its people and offers genuine opportunities for development, we'd love to hear from you.