Customer Service Assistant - Laurieton

Ice Box Liquor Pty Ltd; Port Macquarie; On-site; AUD 32,000 - 37,000; Part time

Job summary

Ice Box Liquor Pty Ltd is seeking a Casual Service Assistant for our Laurieton Store in NSW. You will deliver outstanding customer service, provide product recommendations, and handle sales at the POS while maintaining store standards.

The role involves receiving and replenishing stock, supporting displays, and ensuring RSA compliance. Availability for evenings and weekends is required, with growth opportunities in a friendly, team-focused environment.

Qualifications

• Previous retail or liquor industry experience is highly desirable.
• Availability to work flexible hours, including evenings and weekends.
• A current RSA certificate is required to work in this role.
• Passion for customer service and liquor products with good communication skills.

Responsibilities

• Providing exceptional customer service and product recommendations.
• Processing sales through the POS system.
• Maintaining store presentation and merchandising standards.
• Receiving, unpacking and replenishing stock.
• Assisting with promotional displays and ticketing.
• Ensuring RSA compliance and responsible service of alcohol requirements.
• Supporting store security and loss prevention initiatives.

Skills

Customer service

Communication

Interpersonal skills

Flexibility

RSA certificate

Cash handling

Stock replenishment

Retail experience

Product knowledge

Job description

Job Description

We are an established privately-owned chain of 30 liquor stores (and growing) located throughout New South Wales. We are currently seeking an enthusiastic and customer-focused Casual Service Assistant to join our team at our Laurieton Store.

At Ice Box Liquor, we pride ourselves on delivering exceptional customer service, maintaining high store standards, and creating a positive and supportive team environment. As a Casual Service Assistant, you will play a key role in providing outstanding service to our customers while assisting with day-to-day store operations.

This presents an excellent opportunity for a wine, spirits and craft beer enthusiast to work within a growing independent liquor retail business while developing their product knowledge and retail skills. We are committed to promoting from within and providing genuine career development opportunities for motivated team members who demonstrate a passion for the industry and a strong work ethic.

Key responsibilities include:

• Providing exceptional customer service and product recommendations.
• Processing sales through the POS system.
• Maintaining store presentation and merchandising standards.
• Receiving, unpacking and replenishing stock.
• Assisting with promotional displays and ticketing.
• Ensuring compliance with Responsible Service of Alcohol (RSA) requirements.
• Supporting store security and loss prevention initiatives.

What we’re looking for:

• Previous retail or liquor industry experience ishighly desirable.
• A passion for customer service and liquor products.
• Strong communication and interpersonal skills.
• Availability to work flexible hours, including evenings and weekends.
• A current RSA certificate

If you’re looking to join a growing business that values its people and offers genuine opportunities for development, we’d love to hear from you.