Customer Service and Sales Representative

Harmor Services Pty; City of Melbourne; Presencial; AUD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full training

Career growth

Field Insight rollout

Resumo da oferta

Harmor Services Pty in Melbourne seeks a Customer Service and Sales Representative to act as the first point of contact for inquiries across two brands. You will convert enquiries into bookings, coordinate hires with operations, and maintain accurate records while supporting the rollout of Field Insight.

Training will be provided to learn products and processes. The role emphasizes growth within a expanding group, a strong customer-first mindset, and the drive to close sales through proactive

Qualificações

• 2+ years in customer service roles such as retail, hospitality, or sales.
• Motivation to build a career in sales and customer service.
• Confident on the phone and proactive in pursuing bookings.
• Competitive mindset with persistence to close opportunities.
• Adaptable to new technology and learning new systems.

Responsabilidades

• Handle inbound calls and emails for two brands.
• Prepare quotes and follow up to convert enquiries into sales.
• Contact past and prospective customers to generate repeat and new business.
• Coordinate hire, servicing and pump-out bookings with operations.
• Maintain accurate customer and job records and support Field Insight rollout.
• Manage invoicing, payments and account follow-up.

Descrição da oferta de emprego

Customer Service and Sales Representative

From construction sites to weddings, we keep Victoria’s sites and celebrations running. Benkel Hire is a long-standing name in portable site services. Black Tie Toilets is our premium events brand. Together we deliver the full service, from first enquiry through to collection.

A growing businesses with a big focus on our people and on doing things better. We’re investing in new systems and smarter ways of working, including the upcoming introduction of a new software systems, our new job management system. We’re looking for someone with drive and ambition who wants to grow their career with us and be part of that change from the ground up.

The role

You’ll be part of our customer service and sales team, working side by side to be the first voice our customers hear and to turn their enquiries into bookings. Every day is different. You’ll:

• Handle inbound calls and emails across both brands, from site hire to weddings and events
• Prepare quotes and follow them up to convert enquiries into sales
• Get on the phone to past and prospective customers to win repeat and new business
• Book and coordinate hire, servicing and pump‑out jobs with our operations team
• Keep customer and job records accurate, and help us introduce and embed Field Insight, our new job management system
• Look after invoicing, payments and account follow‑up

About you

You don’t need years in our industry. We’ll teach you the products and systems, and you’ll bring the motivation and drive. Here’s what we’re looking for:You’ll bring:

• At least 2 years’ customer service experience, whether in retail, hospitality, sales, reception or a similar customer‑facing role
• Real drive and motivation, with the ambition to build a career in sales and customer service
• Confidence on the phone, and you’re not afraid to ask for the business
• A competitive streak that keeps you following up until the job is booked
• Enthusiasm for change and new technology, and you pick things up quickly
• An organised, positive, can‑do approach in a busy team

What’s in it for you

• $70,000 + super
• Full training in our products, services and systems
• Hands‑on sales experience that sets you up for the future
• Be part of rolling out Field Insight and shaping how we work
• A supportive team that lives our values, especially “One team” and “Smash customer expectations”
• Real room to grow within an expanding group of businesses