Customer Service Specialist

Frog Recruitment; Sydney; Hybrid; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Hybrid work after training

Structured onboarding

Professional development

Team culture and support

Career progression

Specialist health insurance experience

Job summary

Frog Recruitment in Sydney is seeking a Customer Service Representative to be the first point of contact for new and existing customers, providing friendly, knowledgeable support across phone and email within the private health insurance sector.

The role offers a $75,000 salary package with a potential annual bonus, plus hybrid working flexibility after training, structured onboarding and ongoing development to support your career growth in a supportive team.

Qualifications

• Strong verbal and written communication skills.
• A confident and engaging phone manner.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Deliver exceptional customer service via phone and email
• Build rapport and understand individual customer needs
• Provide clear and accurate information about products and services
• Resolve enquiries and identify opportunities to improve customer experiences
• Maintain accurate customer records across multiple systems
• Work collaboratively within a supportive, high-performing team

Skills

Excellent communication

Phone manner

Problem solving

Job description

Ready to take your customer service career to the next level? Join a growing organisation within the private health insurance sector and become part of a supportive team where you'll receive extensive training, ongoing development and genuine opportunities to progress.

This permanent, full-time Sydney role offers a $75,000 salary package + potential annual bonus, along with hybrid working flexibility after training.

About the Role

• As a Customer Service Representative, you'll be the first point of contact for new and existing customers, providing friendly, knowledgeable support across phone and email.
• You’ll build relationships, solve problems and help customers find the right solutions, all while developing valuable experience within the health insurance industry.

What You'll Be Doing

• Deliver exceptional customer service via phone and email
• Build rapport and understand individual customer needs
• Provide clear and accurate information about products and services
• Resolve enquiries and identify opportunities to improve customer experiences
• Maintain accurate customer records across multiple systems
• Work collaboratively within a supportive, high-performing team

About You

You’ll be a confident communicator who genuinely enjoys helping people and solving problems.

Ideally, you’ll bring: Previous customer service, contact centre, banking, insurance, superannuation or similar experience. Strong verbal and written communication skills. A confident and engaging phone manner. Excellent problem-solving skills and attention to detail. Confidence navigating multiple systems. A positive, resilient attitude and eagerness to learn.

What's in it for You?

• $75,000 salary package + potential annual bonus
• Hybrid working flexibility after training
• Structured onboarding and comprehensive training
• Ongoing coaching and professional development
• Supportive and collaborative team culture
• Genuine long-term career progression
• Opportunity to build specialist experience within private health insurance