Customer Service and Optical Assistant - Hurstville

LiveHire Limited; Australia; Remote; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Free prescription glasses every 6 mo.

Family & Friends discounts twice ayear

Westfield Hurstville store location

Supportive team and coaching

Training and career progression

Job summary

Oscar Wylee’s Hurstville store seeks an Optical Assistant focused on delivering exceptional customer service and fashion-forward eyewear advice. You will engage shoppers, assess needs, and guide selections while maintaining a cheerful store presence.

Join a dynamic team at Westfield Hurstville Level 2, with perks including free prescription glasses every six months, family discounts, and opportunities for career growth within a lively, supportive retail environment.

Qualifications

• Experience in fast-paced retail environments.
• Strong communication skills with customers.
• Proactive and energetic with a team-player mindset.
• Flexible to work late evenings and weekends.

Responsibilities

• Actively engage with customers to identify eyewear needs and deliver top-notch service.
• Provide expert recommendations and eyewear styling advice to customers.

Skills

Retail experience

Customer service

Communication

Proactive

Job description

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our beautiful store located on Level 2 of Westfield Hurstville, just a 2 minute walk from Hurstville Train Station in the heart of the St George region. The centre also offers convenient free 3 hour parking and easy access by bus, making your daily commute simple. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Our Oscar Wylee Hurstville store is surrounded by a wide range of retail, dining and entertainment options within Westfield Hurstville. From fashion and lifestyle stores to popular cafes and restaurants, there is always something to explore and enjoy after work.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!